Facilities Operations Helpdesk Operator

2 weeks ago

Watford Hertfordshire, United Kingdom Workingmums Full time

Facilities Operations ServiceDesk Operator (0.8 FTE) - 9 month FTC

Base Location: Watford

Working Hours: 28 hours per week.Monday to Thursday (Shifts vary from 8:00am - 4:00pm/ 9:00am - 5:00pm/ 9:30am - 5:30pm)

The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.

Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG as a Facilities Operations Manager.

Facilities provides premises and workplace support services including the provision and management of accommodation, catering, vending, mail delivery and collection, records management, reception, hospitality and meeting room support, health and safety compliance and physical security.

Facilities Operations ensure the effective day to day operational activities of KPMG Offices throughout the UK.

What will you be doing?

  • Manage telephone and e-mail enquiries relating to maintenance, office services and room reservations in a courteous, pleasant and professional manner.
  • Using the team knowledge, be proactive in advising colleagues of potential issues with bookings/maintenance.
  • Act as an ambassador to support a culture of self service across the business by guiding callers through processes usingthe ServiceNow booking system. Provide support in troubleshooting and assistance where required with booking locations.
  • Raise tasks on Concept Evolution, our Facilities Management software.
  • Manage room availability by negotiating room moves/alternative solutions in order to accommodate additional requests and maximize room utilization and enable business accessibility to meeting space, often at short notice whilst demonstrating diplomacy and integrity.
  • To improve the KPMG colleague experience, work closely with the Facilities Operations teams across the UK offices. Ensure that the process for each UK office is known and applied during each transaction.
  • Working closely with the Facilities Ops teams including maintenance, catering, and cleaning teams in order to successfully progress items in order to promote employee engagement through the work environment.
  • Develop troubleshooting skills, establishing, and investigating problems and finding resolutions, ensuring customer satisfaction.
  • Understand the structure and requirements of the business and KBS in order to best understand the changing needs of the business. To escalate to senior team members when challenged or a deeper knowledge is required.
  • To provide assistance to help colleagues, sharing knowledge and working through problems and solutions together in order to achieve operational excellence.
  • Respond effectively to general enquiries from internal and external clients/contacts and suppliers. Provide information to all management levels.
  • Read and understand the requirements of the Facilities Health and Safety policy and the procedures relating to their work. Set a leading personal example.

What will you need to do it?

  • Experience of working in a similar environment/customer focused role
  • An excellent telephone manner and the ability to multitask whilst managing client expectations in a calm and professional manner
  • A good working knowledge of the Microsoft Applications to include Excel, MS Outlook, Word and an aptitude toward Directory/Database management systems
  • Excellent communication skills with the ability to build strong relationships

Skills we’d love to see/Amazing Extras:

  • Concept Evolution and ServiceNow system experience would be an advantagebut not essential
  • Educated to GCSE level

To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.

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