Evening Helpdesk Operator

4 weeks ago

Hertford Hertfordshire, United Kingdom Premier Group Recruitment Full time

Helpdesk Support Technician – Mandarin Speaking

As a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you to escalate issues up the chain. They are looking to add another Support Engineer to their ranks to help them maintain service level agreements and a five star service for their end clients in Asia.

role is hybrid working full time hours but often flexing between day and evening shifts to cover when the clients in Asia are operational.
will be working closely with the 2nd line support team and Technical analysts and account managers who are not only highly skilled but also very personable and willing to help train and develop the wider teams.

The company are a global agency who specialise in Music. They pride themselves on delivering fast, effective solutions for their clients putting customer service at highest priority.

and Mandarin speaking
~ handling technical issues at 1st line helpdesk level.
~ networking skills including an understanding of WIFI networks.
~& Android.
~

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