Technical Operations Manager Remote
2 weeks ago
Technical Operations Manager – Hertfordshire (Hybrid)
As a skilled Manager who has a good grasp of service delivery and technical operations, running a small service desk team and being hands-on, this role will allow you to use your technical capabilities and become more client-facing. We have partnered with a small but mighty agency that boast an impressive client base, many of which are based overseas. With their client base continuing to grow they are looking to add a Technical Operations Manager to the team to help them maintain service level agreements and a five star service for their end clients.
This role is permanent and Hybrid working
You will be involved in the implementation of these improvements, coordinating with our development teams and technical project managers where required.
You will work closely with the Senior team to ensure technical delivery is at the highest level.
The company are a global agency who specialise in Music. They pride themselves on delivering fast, effective solutions for their clients putting customer service at the highest priority.
Service desk or Helpdesk Management Experience
Microsoft
SCCM, ITSM Tools
Performance management and appraisal experience managing a small team.
Root cause analysis & Major incident management
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