Customer Training Support Advisor
2 weeks ago
Customer Service Advisor SALARY: £24,624
HOURS: Full-time
Maximum of 4 out of 7 days (based on a Monday-Sunday week)
Maximum of 50% weekend days over a 4 week period
Maximum of 5 out of 7 days (based on a Monday-Sunday week)
Maximum of 50% weekend days over a 4 week period
START DATE: 27th January 2025
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.
This position is primarily a home working role, following completion of the the onsite training and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.
Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident. We also offer a wide-ranging benefits package, which includes:
~ A generous pension contribution of up to 15%
~ An annual performance-related bonus
~ Share schemes including free shares
~ Benefits you can adapt to your lifestyle, such as discounted shopping
~22 days' holiday, with bank holidays on top
~ A range of wellbeing initiatives and generous parental leave policies
From 1st April your cash package will increase in line with an annual review of pay.
With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc.
It also tries to make the working day enjoyable with the following facilities:
Free on-site car parking
A kitchenette area on each floor which is equipped with a fridge & microwaves
On site shower & changing facilities
Good travel networks
Free hot and cold drinks and a range of vending machines
Lots of green spaces to enjoy around the site and woodland walks
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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