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Assistant Customer Service Assistant

4 months ago

Sunderland Tyne and Wear, United Kingdom Buzz Bingo Full time

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from youJoin us as a Customer Assistant in our Washington Club offering a 16 Hour contract which is fully flexible over 7 days.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.
Hit the Jackpot with Our Benefits

~ Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
~ Thrive App – for your mental wellbeing approved by the NHS
~ My Eva – an online financial expert to help with any money-related matters
~ Buzz Brights Apprenticeships including – Customer Service Level 3 
~ Buzz Learning, our digital learning platform with access to 100s of online courses
~ In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
~ Access to Trained Mental Health Advocates for advice on your mental wellbeing
~4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
~ Staff discount 50% off bingo tickets, food & soft drinks
~ Refer a Friend Scheme
~ Pension Scheme

Your Responsibilities as Part of Our Team

Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For

Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+