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Sales & Student Experience Coordinator
4 months ago
Office based, in Oxford Street, London.
Do you have proven experience in Sales and Customer Service?
Do you fluently speak, write and read English and another language between Spanish and Portuguese? (combination of the three languages will be considered as a plus)
We are looking for sales executives to join a highly dynamic and fast-growing English language school based in Central London.
As a Sales Executive, you will be responsible for providing excellent customer service to all prospect and current students studying at Speak Up London. Our students are the core of our business, therefore, you are expected to provide outstanding levels of customer service at all times
If you speak another language such as Italian/French/Arabic that would be amazing as it will only help you finalise deals - but it's not mandatory
Actively contact prospective students to advise them in their study choices, focusing on converting them into students.
· Show the highest level of service when dealing with prospective students and current students by consistently achieving quality targets defined by management.
· Update internal reports and database when required with daily activity.
· Ensure all information provided to applicants and students is accurate.
· Basic knowledge of a CRM system and a student database.
To be successful in this role, you must be sales and customer service-oriented.
· The ideal candidate will have previous experience in a sales position and excellent communication skills.
· Understanding and converting prospects into students.
· You will be target and outcome-driven with monthly/quarterly KPI’s and sales targets.
Full training will be provided and you will need to undergo some training courses and have a clean DBS check.20 days' annual leave + holiday accrual with every year of service + usual Bank Holidays
Enhanced sick leave to be used flexibly as holiday or paid out (2 days)
Cycle to Work and Tech Scheme available
3-month probation period
Training loans
Knowledge of a foreign language - PORTUGUESE, SPANISH, ARABIC, FRENCH, ITALIAN
Previous experience in the International Education or travel industry will be considered as a plus.
Some knowledge of B2B sales.
Knowledge of a CRM or student management system - we work with Hubspot and Fidelo. Training provided.
Flexible start and finish shift times - subject to agreement
£28,000 per annum + discretionary bonus
