Office Advisor

2 weeks ago


Craigavon Co Armagh, United Kingdom Kennedy Recruitment Full time

Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? Recording repairs for customers from various means of contact e.g. phone, counter and web reporting.
* Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, tenants).
* Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
* Implementing/advising on policies and procedures including response maintenance and other business areas where required.
* Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
* Experience of direct delivery of relevant customer service to the public via telephone or face to face.
* Experience in using a range of computer packages including Word, Excel, and Outlook etc.
*09:00-17:00, Monday-Friday.
* If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Job Types: Full-time, Temporary contract
Contract length: 98 per hour
Company pension
Monday to Friday


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