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Support Engineer

3 months ago

South West England, United Kingdom Anson McCade Full time €40,000 - €50,000

Digital Operations Support Engineer
Hybrid travel to Cheltenham
£Join a dynamic Digital Operations team as a Support Engineer, where you'll play a crucial role in maintaining and enhancing client applications.
Our client is a renowned global organization known for driving meaningful change and delivering exceptional results for our clients. Their expertise in Portfolio Management, Change Management, Digital Transformation, and Organizational Agility is unparalleled in the industry.
You'll collaborate with L1 and L2 teams or serve as part of a dedicated L3 support team in larger multi-supplier environments.
Perform root cause analysis and troubleshoot solutions.
Utilize monitoring tools, specifically Grafana and Kibana.
Java 8+
Java ecosystem technologies and libraries
Fundamental tools and languages: SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML, CSS
Databases: MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres
Develop schemas to support business logic and data.
Transition services from Project/Development to Live Operational Support.
Assess risk and maintain strong communication under pressure with clients and the Digital Operations team.
Proficiency with monitoring tools: High-level technical skills in Java and related technologies.
Familiarity with SQL, Unix, PowerShell, Shell Scripting, HTML, CSS.
Knowledge of relational and NoSQL databases.
Experience in service management and support transition.
10% bonus
Company benefits and pension