IT Support Specialist

7 hours ago


South West England, United Kingdom Proactive Solutions Group Ltd Full time
IT Support Engineer Job Description

Proactive Solutions Group Ltd is seeking a skilled IT Support Engineer to join our team in Nailsea, Bristol. As a key member of our technical support team, you will be responsible for maintaining clients' computer systems, networks, and peripheral equipment.

Key Responsibilities:
  • Troubleshoot server and desktop operating systems
  • Support Office 365 applications and platforms
  • Install computer hardware, operating systems, and applications remotely and onsite
  • Diagnose and resolve system and network issues
  • Provide support and procedural documentation
  • Support the rollout of new applications and user account setup
  • Respond to call-outs within agreed SLAs
  • Prioritize and manage multiple open cases

This is an ideal opportunity for a Level 2 technician looking to expand their experience and move towards Level 3. The ideal candidate will be an expert in all things Office 365. The role involves one week in seven out-of-hours support for customers, with overtime paid. You will need your own transport and be based in the Nailsea office five days a week.

Requirements:
  • Expert knowledge of Office 365
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks

If you are a motivated and experienced IT Support Engineer looking for a new challenge, please apply with your CV and a cover letter.



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