Service Delivery Analyst
4 weeks ago
2 weeks ago Be among the first 25 applicants
Fantastic opportunity to join a well established team within a vibrant, growing business.
This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose- Supporting Service Operations and the wider business through the management of Service Delivery processes.
- Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process.
- Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers.
- Provide expertise in technical and operational processes and practices.
- Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs.
- Champion continuous improvement through learning and root cause analysis
- Undertake service delivery activities with service partners to ensure service levels are maintained.
- Contribute towards developing a collaborative, high performing team.
- Creation of operational reporting, providing trend analysis and insights
- Identify and implement operational process and practice improvements.
- Support the Change Management process/Change Approval Body
- Assist with operational governance and technology audits.
- Develop and maintain system metrics and monitoring.
- Working in IT Operations, Incident/Problem and Change Management.
- Analytical mindset and problem solving.
- Ability to master new skills quickly.
- Coordinating & managing operational processes.
- Developing and maintaining metrics and monitoring.
- Strong communication; capable of managing multiple priorities.
- ITIL framework. (Advantageous)
- Confidence to challenge current ways of working. (Advantageous)
- Data analytics and tools such as Excel and PowerBI. (Advantageous)
- A collaborative and fast paced work environment
- 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday
- Health Cash Plan
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
- Life Assurance 4x annual salary
- Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Staffing and Recruiting
Referrals increase your chances of interviewing at Vermelo RPO by 2x
Get notified about new Service Delivery Analyst jobs in Sunderland, England, United Kingdom .
Sunderland, England, United Kingdom 2 weeks ago
Child Maintenance Service - Senior Design LeadNewcastle Upon Tyne, England, United Kingdom 4 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Middlesbrough, England, United Kingdom 3 weeks ago
Senior Payroll Associate (Service Delivery/Implementations) Newcastle Upon Tyne/Manchester/BelfastNewcastle Upon Tyne, England, United Kingdom 1 month ago
Peterlee, England, United Kingdom 6 days ago
Newcastle Upon Tyne, England, United Kingdom 2 days ago
Newcastle Upon Tyne, England, United Kingdom 2 days ago
Wideopen, England, United Kingdom 1 month ago
Wideopen, England, United Kingdom 2 months ago
Newcastle Upon Tyne, England, United Kingdom 3 days ago
Business Analyst - London Market Insurance SMENewcastle Upon Tyne, England, United Kingdom 1 day ago
Shiremoor, England, United Kingdom 3 weeks ago
Wideopen, England, United Kingdom 2 weeks ago
Wideopen, England, United Kingdom 2 weeks ago
Business Change Consultants (Project Managers, Service Delivery Managers, Business Analysts)Wideopen, England, United Kingdom 1 month ago
Business Change Consultants (Project Managers, Service Delivery Managers, Business Analysts)Wideopen, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Business Analyst
2 weeks ago
Sunderland, Tyne and Wear, United Kingdom Gentoo Group Full timeGentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. Gentoo is on a journey to transform our customer journey and our colleague experience....
-
Training Business Analyst
2 weeks ago
Sunderland, Tyne and Wear, United Kingdom Gentoo Group Full timeWe believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting for the newly formed Business Improvement & Change function and are looking for experienced Business Analysts to join us, where you will be part of a team that is central to delivering valuable business change. The roles are based at...
-
Business Analyst
2 weeks ago
Sunderland, Tyne and Wear, United Kingdom Gentoo Full timeThe Vacancy About the role: Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. Gentoo is on a journey to transform our customer journey...
-
Business Services Systems Analyst
2 weeks ago
Sunderland, Tyne and Wear, United Kingdom North East Regional Employers Organisation Full timeSunderland City Council is looking for a Business Systems Analyst to work as part of a small ICT team helping to administer, develop and support the Council’s Revenues and Benefits Service. The successful applicant will have significant experience working with relevant line of business ICT systems, and a sound up-to-date knowledge of a Local Authority...
-
Multi Drop Delivery Driver
3 weeks ago
Sunderland, United Kingdom SVP DELIVERY LTD Full timeSVP DELIVERY is a dynamic and innovative logistics and delivery service provider that specializes in efficient and reliable multi-drop delivery solutions. We are seeking a dedicated and skilled Multi-Drop Delivery Driver to join our team. As a Multi-Drop Delivery Driver, you will be responsible for efficiently and safely delivering goods to multiple...
-
Multi Drop Delivery Driver
2 months ago
Sunderland, United Kingdom SVP DELIVERY LTD Full timeSVP DELIVERY is a dynamic and innovative logistics and delivery service provider that specializes in efficient and reliable multi-drop delivery solutions. We are seeking a dedicated and skilled Multi-Drop Delivery Driver to join our team. As a Multi-Drop Delivery Driver, you will be responsible for efficiently and safely delivering goods to multiple...
-
Customer Services Operations Support Role
2 months ago
Tyne and Wear, United Kingdom Jobs in Science Full timeEssentially it is an Adminstration role using SAP and Excel with the need to be able to communicate with External Customers (in this case large clients such as Supermarkets and Pharmacies). The role is for 12 months on a temporary basis. Hybrid working is available. You need to be available to start within 2 weeks of an offer. Customer Service...
-
IT&D Business Analyst
2 weeks ago
Sunderland, Tyne and Wear, United Kingdom North East Regional Employers Organisation Full timeSunderland City Council is looking for a Business Systems Analyst to work as part of a small ICT team helping to administer, develop and support the Council’s Revenues and Benefits Service. The successful applicant will have significant experience working with relevant line of business ICT systems, and a sound up-to-date knowledge of a Local Authority...
-
Graduate Finance Analyst
1 month ago
Gateshead, Tyne and Wear, United Kingdom Www.kitepackaging.co.uk Full timeGraduate Commercial Analyst - Gateshead Kite Packaging have a brilliant opportunity for a Graduate Commercial Analyst to join their North East team. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. In the past year Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday...
-
1st line support
3 weeks ago
Tyne and Wear, United Kingdom Senitor Associates Full timeIT Service Desk Analyst - £20 – 25k – Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to hardware, software,...
-
Compensation and Benefits Analyst
2 weeks ago
Benton, Tyne and Wear, United Kingdom Verisure Full time €30,000HR Data Analyst (Compensation & Benefits) To be considered for an interview, please make sure your application is full in line with the job specs as found below. Location: Newcastle Salary: £30,000 per annum Working Hours: Mon-Fri, 9am 6pm (hybrid working - working from home, early finish Fridays) Holidays: 21 days plus bank holidays increases to 23...
-
Compensation and Benefits Analyst
1 day ago
Benton, Tyne and Wear, United Kingdom Verisure Full time €30,000HR Data Analyst (Compensation & Benefits) To be considered for an interview, please make sure your application is full in line with the job specs as found below. Location: Newcastle Salary: £30,000 per annum Working Hours: Mon-Fri, 9am 6pm (hybrid working - working from home, early finish Fridays) Holidays: 21 days plus bank holidays increases to 23...
-
A2/ao Public Service Operational Delivery
1 month ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303120**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: -...
-
Service Desk Analyst
2 weeks ago
Tyne & Wear, United Kingdom Reed Technology Full timeIT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the tools they...
-
Service Desk Analyst
2 weeks ago
Tyne & Wear, United Kingdom Reed Technology Full timeIT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/FulltimeOur client is one of the UK's leading providers of quality public transport.The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.* Providing colleagues with the tools they...
-
A2/ao, Public Service Operational Delivery
4 weeks ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 258524**Salary**: - £22,183**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...
-
A2/ao, Public Service Operational Delivery
24 hours ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 258524**Salary**: - £22,183**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...
-
Business Analyst
2 weeks ago
Sunderland, United Kingdom Sellick Partnership Full timeBusiness Analyst Tyne & Wear Permanent Excellent benefits including generous annual leave Flexile working hours/ hybrid working (3 days per week on site) £40,000 Sellick Partnership are partnering with a well-known organisation based in Tyne & Wear for the recruitment of a Business Analyst on a permanent basis. The Business Analyst will partner with...
-
C2 Operational Delivery Lead
1 month ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 255680**Salary**: - £41,880**Job grade**: - Senior Executive Officer- C2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...
-
Multi Drop Delivery Driver
10 hours ago
Newcastle upon Tyne, United Kingdom SVP DELIVERY LTD Full timeSVP DELIVERY is a dynamic and innovative logistics and delivery service provider that specializes in efficient and reliable multi-drop delivery solutions. We are seeking a dedicated and skilled Multi-Drop Delivery Driver to join our team. As a Multi-Drop Delivery Driver, you will be responsible for efficiently and safely delivering goods to multiple...