Customer Accounts Advisor

4 weeks ago

London, United Kingdom London Hydro, Inc. Full time

Temporary Operations Service Representative (12 months)
As a Temporary Operations Service Representative, you will work under the direction of the Operations Support Supervisor, or designate, andperform a variety of administrative duties to support the Operations and Engineering departments.
As part of your responsibilities as a Temporary Operations Service Representative, you will:
Receive inbound and make outbound calls from/to contractors, customers and London Hydro employees.
Create, dispatch, update, monitor and close service orders in the Customer Information System for upgrades of services, disconnects, layouts, panel changes, repairs, meter installs, meter removals, demolitions, trenching, new services and other, similar tasks. Update / maintain accuracy of transformer data.
Provide administrative support to the Operations Technical Supervisor in the processing of work orders. Provide administrative support to the Project Scheduler in the processing of City of London liaison requests, joint use and easement documents.
Provide administrative support for Micro-FIT business processes such as, but not limited to account set-up, tracking, invoicing and associated correspondence with customers, contractors and provincial regulators (e.g. Collect, review and organize OEB-required reporting data and prepare reports for Supervisor.
Provide administrative services for the Engineering Department, and other Engineering & Operations departments.
Process invoices and receive and process payments from contractors, developers and individuals.
Maintain a variety of manual and computerized databases and prepare reports and charts summarizing the information.
Create, proof read, update, print and file records, letters, memos, drawings, reports, and legal documents.
Use personal computer and appropriate software proficiently (such as, but not limited to, OMS, CIS, ERP, GIS Viewer and mobile workforce automation).
The qualified Temporary Operations Service Representatives we seek for our Dispatch and Operations Administration Department must be able to meet the following requirements:
Intermediate working knowledge of Excel and other Google-based programs.
Familiarity with Electrical Utility Engineering & Operations would be an asset.
11 per hour
NOTE: Please note that applicants who receive any conditional offer of employment from London Hydro will be required to disclose their COVID-19 vaccination status to London Hydro as a condition of employment, in accordance with London Hydro’s COVID-19 Vaccination Status Disclosure Policy.
Through this dedicated team and an extensive network of overhead and underground power lines, we power over 166,000homes and businesses, and continue to improve the way people live and work.
Watch the short video below for more details
See our website for information about London Hydro and Sustainability / ESG.
To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at . E-mail (quote Temporary OSR in the subject line and ensure that you attach your resume): jobs@londonhydro.London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.
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