Senior Business Operations Lead
7 days ago
Contract: Full-time, 12-months fixed term, with potential to make permanent
Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.
As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.
The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.
Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
Ensure compliance with health and safety regulations and manage risk assessments.
· Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.
Financial Management
Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
Bachelor’s degree or higher.
Experience of managing a building, property or facilities beneficial.
High comfort level with online tools such as MS Office, project management software, or similar.
25 days’ annual leave plus bank holidays
~ Personal annual training budget
~ Employee assistance programme including counselling.
~ Generous sick pay allowance following probation.
~ The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Any employment with Business Launchpad will be subject to the following checks prior to your start date:
Satisfactory Disclosure and Barring Service (DBS) check
We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies.
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