Senior Business Operations Lead

3 weeks ago

Hounslow Greater London, United Kingdom Iaggbs Full time

Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?
At IAG Cargo we are in the business of moving things. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always listening and always working with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.
Delivery and ownership of the key ITIL operational processes (Incident, Problem, Change and Request)
Service restoration for all incidents and degradations in service, focus on compliance with SLAs.
Working in partnership with IAG Cargo IT and the business teams to:
Ensure the service delivery remains aligned to business needs through engaging with key stakeholders to understand and shape business requirements for the short and long term
Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements
Track and report on all services being delivered and align with the Service Management team to assess supplier performance
Take the lead in ensuring all services have the robust support model to be able to provide the business requirement
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities
IAG Cargo IT Senior Leadership Team (SLT)
Senior managers/customers from across the Cargo business areas
Initiates and manages change to help shape the future direction of IAG Tech and organisation.
Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
Fluent written and spoken English
Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers

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