Service Desk Specialist

3 weeks ago


City of London Greater London, United Kingdom Swift Strategic Solutions Inc Full time

A global technology consulting and digital solutions client of ours is looking for a Service Desk Specialist to join their growing team in the UK. Below are more details of the position - You could be just the right applicant for this job Read all associated information and make sure to apply. Ideal Qualifications

  • Primary Skill Service Desk
  • User query issue handling Ensuring user queries or issues are captured validated and triaged for further processing
  • Communicating with users Ensuring that various types of information are communicated to users through the appropriate channel s
  • Optimization Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate if needed unresolved problems to a higher level of support
  • Provide essential online security advice and support
  • Systematically interprets user problems and identifies solutions and possible side effects
  • Uses experience to address user problems and interrogates database for potential solutions
  • Escalates complex or unresolved incidents
  • Records and tracks issues from outset to conclusion
  • During change acts systematically to respond to day-by-day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements
  • Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate
  • Maintains records informs users about the process and advises relevant persons of actions taken
Please send your resumes to for immediate consideration.

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