Customer Service Manager
1 month ago
We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We have an exciting opportunity for a highly motivated and experienced Customer services Manager to join our expanding team working within the Somerset Aggregates and Concrete division.
As Customer Services Manager, you'll lead a team of 12 customer service representatives, driving high levels of customer satisfaction. In addition you'll play a crucial role in key project work, focusing on increasing efficiencies and forecasting for the territory.
Help manage the delivery of secured projects through our Customer Service Representatives to ensure high levels of customer satisfaction.
Handling customer complaints to ensure costs are mitigated whilst maintaining strong commercial relationships with repeat customers.
Forecasting of current and future orders to assist with vehicle planning and financial reporting.
Coaching and mentoring the existing team to provide exceptional customer service whilst ensuring the needs of the business are promoted.
Capable of prioritising and planning ahead with a methodical approach to managing projects and daily tasks.
A strategic thinker, skilled in considering external factors and the implications of local decisions.
Competitive Salary, plus bonus, hybrid working, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring
?? Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
?? Opportunities for career progression both at home and abroad (via our parent company Holcim)
?? Staff discounts including special rates for garden landscaping products
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
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