Customer Service

4 weeks ago


Frome, United Kingdom Tom's Studio Full time

About Us


Please make sure you read the following details carefully before making any applications.

Tom's Studio is a contemporary stationery brand dedicated to crafting joyful, thoughtful, and sustainably-minded products. Founded by Tom, who, for the first 5 years, handcrafted pens from creatively curated materials using an array of techniques and equipment that would make Willy Wonka proud. In the last few years, he has developed a range of beautiful tools and stationery that use the latest manufacturing processes and materials, which we sell to a global audience of wonderful, conscientious creators. As of 2024, the business is undergoing exciting growth, with plans to bring joyous stationery to even more desks and artists' studios worldwide. We are tackling unsustainable stationery with beautiful, innovative and infinitely refillable pens and creative tools.

To achieve this vision, we are seeking like-minded individuals to join us as we grow and to help us deliver world-class creative excellence to folk around the world. This is a chance to join an early stage start-up and be part of the refill-ution.

The role

We have an opening in our Studio team for someone who would thrive engaging with our creative community. This is a hybrid role with a focus on customer services, but with some time spent helping to make pens and packing orders. You will be the first point of contact for our customers, helping them make the most out of their tools, advising on the right products for them and helping them with order enquiries. You will enjoy talking to our community via email and on our social media platforms through direct messages and post comments. 

Responsibilities

  • Be the first point of contact for customers looking for advice and help
  • Respond to customer emails, messages and comments
  • Become a fountain of knowledge for all our pens, inks and accessories.
  • Resolve order enquiries by working with the Studio team to help customers with returns and repairs
  • Assemble, pack and ship orders to customers
  • Help maintain a clean and happy studio environment

About You

  • An understanding of excellent customer service both before and after a purchase
  • Excellent communication skills and tone of voice
  • Very good organisational skills and excellent time management
  • You are a problem solver and do whatever it takes to help the customer
  • You enjoy helping customers and love a positive outcome 
  • A passion for or experience with creative pursuits, art, writing, illustration or calligraphy would be an advantage
  • A willingness to learn is essential

Location

You will be based in our Studio in Frome, Somerset

Application Process

If you think this sounds like you, we’d love to hear from you. We love a well-crafted and tailored cover letter (be as creative as you like), so please submit this along with your CV through Linkedin or directly to jason@tomsstudio.co.uk with CS and Studio Assistant as the email title.


  • Customer Service

    2 days ago


    Frome, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Advisor, £11.00 p/h, immediate start, Weekly pay, Pension, 28 days holiday, 37.5 hours over 5 days. 9-5 three days per week, 11-7 two days per week and every other Saturday 10-4. Weekday off in return when Saturday worked. An exciting opportunity has become available for a Customer Service Advisor to join a consultancy that is renowned for...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor **We are now hiring Customer Service Advisors 16 hours per week** **This role will include mornings, evenings and every other Sunday** **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - 20 hours We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - Part Time We are now hiring Customer Service Advisors This position is based on shift and every other Sunday **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor 24 hours per week We are now hiring Customer Service Advisors, this vacancy includes early, evenings and some weekends **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - Casual We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - 16 hours We are now hiring Customer Service Advisors - 16 hours **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion...


  • Frome, United Kingdom Dairy Home Team - moo2.me Full time

    **About us** Dairy Home Team is a small business in Frome. We are professional, agile and supportive. Our work environment includes: - Modern office setting - Food provided - Relaxed atmosphere Job Overview: We are seeking a Customer Service Advisor to join our team. Monday-Friday from 8am untill 12pm and a Saturday once every other month hours to be...


  • Frome, United Kingdom Radstock Co-operative Society Full time

    **£10.50 per hour** **Address**: 8 Bath Road Frome BA11 2HD We have an exciting opportunity for two Customer Service Assistant to join us at our Fromefield convenience store. The positions will be for: **12 hours per week** Various **12 hours per week** Various Please note that manual handling is an essential part of the job. The role of the...


  • Frome, United Kingdom Radstock Co-operative Society Full time

    **Rate - £9.70 per hour** **Address**: **8 Bath Road** **Frome** **BA11 2HD** We have exciting opportunities for Customer Service Assistants to join us at our Fromefield convenience store. The positions will be for: **12 hours per week - Permanent** Sunday - 16:00 to 22:15 Monday - 16:00 to 22:15 **12 hours per week - Permanent** Friday - 16:00 to...


  • Frome, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Frome, BA11 4NZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Frome, United Kingdom Aggregate Industries Full time

    Customer Service Representative Frome RCC Competitive salary plus bonusPlease note we are hoping to schedule an assessment day for the recruitment of this position on Tuesday 28th MayAre you passionate about delivering exceptional customer experiences? Do you thrive in a close-knit team environment where collaboration and support are key? If so, we have an...


  • Frome, United Kingdom Aggregate Industries Full time

    Customer Service Representative Frome RCC Competitive salary plus bonusPlease note we are hoping to schedule an assessment day for the recruitment of this position on Tuesday 28th MayAre you passionate about delivering exceptional customer experiences? Do you thrive in a close-knit team environment where collaboration and support are key? If so, we have an...


  • Frome, United Kingdom Sorbus International Ltd Full time

    **Customer Service Representative** If you possess extensive background in administration and all aspects of customer service looking to join a small but growing team this opportunity is for you! We are a tree surgery and safety equipment supplier based in Frome, Somerset looking for a new addition to our business due to continued growth & plans for...


  • Frome, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Advisor, £11.00 p/h, immediate start, Weekly pay, Pension, 28 days holiday, 37.5 hours over 5 days. 9-5 three days per week, 11-7 two days per week and every other Saturday 10-4. Weekday off in return when Saturday worked. An exciting opportunity has become available for a Customer Service Advisor to join a consultancy that is renowned for...


  • Frome, United Kingdom Coventry Building Society Full time

    About the roleWe're looking for a friendly, helpful person to join the team in our Frome branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.It will suit someone who's at ease with people, and able to support them in a caring, friendly and efficient manner. It...


  • Frome, United Kingdom Coventry Building Society Full time

    About the rolePlease read the following job description thoroughly to ensure you are the right fit for this role before applying.We’re looking for a friendly, helpful person to join the team in our Frome branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.It...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeCustomer Service Advisors - 20 hoursWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for...


  • Frome, United Kingdom JUICE RECRUITMENT Full time

    Juice is looking for Outbound Customer Service Executive for our client based in Frome! This is a fantastic opportunity for someone who loves talking to a wide range of people in a busy working environment and where no two weeks are the same! About the role - Responsible for generating appointments - Dealing with customer queries To succeed in this role...


  • Frome, United Kingdom JUICE RECRUITMENT Full time

    Juice is looking for Outbound Customer Service Executive for our client based in Frome! This is a fantastic opportunity for someone who loves talking to a wide range of people in a busy working environment and where no two weeks are the same! About the role - Responsible for generating appointments - Dealing with customer queries To succeed in this role...