Customer Services Administrator

3 weeks ago


Frome Somerset, United Kingdom Tom's Studio Full time

Tom's Studio is a contemporary stationery brand dedicated to crafting joyful, thoughtful, and sustainably-minded products. In the last few years, he has developed a range of beautiful tools and stationery that use the latest manufacturing processes and materials, which we sell to a global audience of wonderful, conscientious creators. As of 2024, the business is undergoing exciting growth, with plans to bring joyous stationery to even more desks and artists' studios worldwide. We are tackling unsustainable stationery with beautiful, innovative and infinitely refillable pens and creative tools.

To achieve this vision, we are seeking like-minded individuals to join us as we grow and to help us deliver world-class creative excellence to folk around the world. We have an opening in our Studio team for someone who would thrive engaging with our creative community. This is a hybrid role with a focus on customer services, but with some time spent helping to make pens and packing orders. You will be the first point of contact for our customers, helping them make the most out of their tools, advising on the right products for them and helping them with order enquiries. You will enjoy talking to our community via email and on our social media platforms through direct messages and post comments. 

Be the first point of contact for customers looking for advice and help
Resolve order enquiries by working with the Studio team to help customers with returns and repairs
Assemble, pack and ship orders to customers
Help maintain a clean and happy studio environment

An understanding of excellent customer service both before and after a purchase
You are a problem solver and do whatever it takes to help the customer
You enjoy helping customers and love a positive outcome 
A passion for or experience with creative pursuits, art, writing, illustration or calligraphy would be an advantage
We love a well-crafted and tailored cover letter (be as creative as you like),



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