Executive Director of Digital Operations

3 weeks ago

Bournemouth Dorset, United Kingdom JPMorgan Chase & Co. Full time

Due to the level of regulatory oversight and the potential reputational risk to JPMorgan, the disposition process must be well controlled, timely and accurate. Both services provide foundational services to the Compliance organization. Specifically, the teams support the firmwide Sanctions, AML, and KYC programs. Global conditions will require you to prepare the CLS team for significant growth and change given regulatory demands are diversified and ever more complex, the JPMorgan business is growing in volume and product complexity, while Artificial Intelligence and Machine Learning (AI/ML) bring unique ways of working and managing risk.
Payments Operations (PO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank and provides its services to the Payments line of business. Optimizes the Operating Model to manage risk effectively, improve quality, and reduce time to market; Partners with Technology, AI/ML, Product and Change the Bank (CTB) teams to ensure operational readiness for solutions that better protect the Firm, reduce false positives, expand capacity, and increase automation
Influences program level decisions to successfully execute upon the Regulatory, Compliance and Business agendas while building in capabilities to support key business objectives
Is accountable for Operational Risk of the entire Transaction and Client List Screening functions, while ensuring smooth delivery of Screening service and offer clients opportunities to improve Screening outcomes
Measures What Matters, specifically key performance indicators (KPIs) related to established SLAs and Objectives & Key Results (OKRs) to maximize outcomes
Partners with the Business to develop and improve services, systems, business processes and procedures, including planning for growth and expansion
Ensures satisfactory internal audits, external exams, and compliance testing; Develops policies, procedures, performance objectives and standards that improve alignment to regulatory and control standards
Identifies and implements new processes or capabilities that drive improved quality, as well as idea generation (people, process, technology) to drive innovation
Possesses sufficient knowledge of payment products and related regulatory landscape
Leverages a flexible leadership style, with the ability to influence in a broad set of circumstances
Expeditious and detail orientated, in managing risk and other time critical responsibilities with proven experience distilling complex business requirements down to the essential components
Passionate about continual service improvement, creates environments to identify and solution efficiencies in business processes while challenging the status quo
Promotes partnership, encourages collaboration, and strong stakeholder management: connection, communication & collaboration
Intellectually curious: passionate about the subject matter and keen to grow a detailed knowledge of the screening & regulatory landscape through relevant research, data analysis and solutioning
Experience in leading operations teams in Compliance and/or Payments related activities

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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