Helpdesk Manager

3 days ago

Old Street Greater London, United Kingdom People Group Limited Full time

We have an immediate requirement for a Facilities Manager to assist our client for a 4 month contract until January.

Facilities Manager will assume responsibility for all aspects of the contract, with a key focus on delivering exceptional service to both, end client and its customers. A crucial part of this role will be ensuring continuous improvement in operations through effective supply chain management.

Day-to-Day Issue Management: Facility Manager will be the central point of contact for all facility-related issues. Immediate response to any concerns will be a top priority.
Relocation Coordination: In preparation for the move to a new headquarters, our Facility Manager will meticulously plan and coordinate the relocation process. This includes liaising with movers, managing the packing and unpacking of items, overseeing the setup of workstations, and ensuring all facilities are fully functional at the new location.
Office Moves: Our team will assist in planning and executing office moves efficiently, minimising downtime and ensuring that employees can seamlessly transition to the new workspace. This includes managing the logistics, coordinating with moving companies and providing on-site support during the move process.
Archiving Requests and Locker Management
The Facility Manager will handle archiving requests, ensuring documents are securely stored and easily accessible when needed. Liaising with Security: Our Facility Manager will maintain constant communication with the security team, addressing security-related concerns, coordinating access protocols, and ensuring a safe working environment for all employees.
Daily Interactions: Our Facility Manager will engage in daily interactions with your designated representatives to address any immediate concerns and ensure the smooth flow of operations. Monthly Performance Review Meetings: We propose monthly performance review meetings where we will present detailed reports on service delivery, supplier performance, and issue resolution. Supplier Management: We will record the Service Level Agreements (SLAs) currently in place with all existing suppliers, clearly redefining expectations regarding performance, response times, and issue resolution. Our Facility Manager will actively manage these agreements, ensuring that suppliers adhere to the agreed-upon standards.
Site Attendance and Potential Visits: Our Facility Manager will be physically present at the site during regular business hours to ensure immediate attention to any issues.
Additionally, they will be available to visit Crawley and Maidstone if the need arises, guaranteeing consistent quality of service across all locations.
Virtual support: The FC will also be available to provide remote support to Crawley and Maidstone if required on an ad hoc basis.
Setting up and testing the clients floors various AV/FM/Catering operations.
Incumbent Supplier Oversight: The Facility Manager will oversee the performance of incumbent suppliers, ensuring they meet agreed-upon service levels.
We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees

  • Digital Helpdesk Assistant

    2 weeks ago

    Old Town, United Kingdom QA Limited Full time

    Helpdesk Apprentice Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a Helpdesk Apprentice. As a key member of our contract delivery team, you will play a vital role in supporting our clients and ensuring the smooth operation of our facilities management services.Key Responsibilities:Act as the first point of...

  • Digital Helpdesk Assistant

    2 weeks ago

    Old Town, United Kingdom QA Limited Full time

    Helpdesk Apprentice Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a Helpdesk Apprentice. As a key member of our contract delivery team, you will play a vital role in supporting our clients and ensuring the smooth operation of our facilities management services.Key Responsibilities:Act as the first point of...

  • Helpdesk Manager

    4 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    About the RoleWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports 20 sites and handles approximately 2,000 maintenance calls per month, alongside managing email requests.Key ResponsibilitiesLead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email...

  • Helpdesk Manager

    4 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    About the RoleWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports 20 sites and handles approximately 2,000 maintenance calls per month, alongside managing email requests.Key ResponsibilitiesLead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email...

  • Digital Helpdesk Assistant

    3 weeks ago

    Old Town, United Kingdom QA Limited Full time

    {"title": "Digital Helpdesk Apprentice", "description": "Job SummaryWe are seeking a highly motivated and organized Digital Helpdesk Apprentice to join our team. As a Digital Helpdesk Apprentice, you will provide exceptional customer service and technical support to our clients, working closely with our contract delivery team to deliver maintenance project...

  • Digital Helpdesk Assistant

    3 weeks ago

    Old Town, United Kingdom QA Limited Full time

    {"title": "Digital Helpdesk Apprentice", "description": "Job SummaryWe are seeking a highly motivated and organized Digital Helpdesk Apprentice to join our team. As a Digital Helpdesk Apprentice, you will provide exceptional customer service and technical support to our clients, working closely with our contract delivery team to deliver maintenance project...

  • Digital Helpdesk Assistant

    5 days ago

    Old Town, United Kingdom QA Limited Full time

    Job Title: Digital Helpdesk ApprenticeWe are seeking a motivated and detail-oriented individual to join our team as a Digital Helpdesk Apprentice. This is an exciting opportunity to support our contract delivery team and gain valuable experience in a dynamic and fast-paced environment.Key Responsibilities:Act as a first point of contact and provide digital...

  • Digital Helpdesk Assistant

    1 week ago

    Old Town, United Kingdom QA Limited Full time

    Job Title: Digital Helpdesk ApprenticeWe are seeking a motivated and detail-oriented individual to join our team as a Digital Helpdesk Apprentice. As a key member of our contract delivery team, you will provide digital support to our clients and help us deliver exceptional service.Key Responsibilities:Act as a first point of contact for clients and provide...

  • Digital Helpdesk Assistant

    1 week ago

    Old Town, United Kingdom QA Limited Full time

    Job Title: Digital Helpdesk ApprenticeWe are seeking a motivated and detail-oriented individual to join our team as a Digital Helpdesk Apprentice. As a key member of our contract delivery team, you will provide digital support to our clients and help us deliver exceptional service.Key Responsibilities:Act as a first point of contact for clients and provide...

  • Helpdesk Manager

    2 weeks ago

    London, United Kingdom CV-Library Full time

    Helpdesk Manager London Up to £50,000 per annum We are seeking a highly organized and motivated Helpdesk Manager to join our clients in London. This is an exciting opportunity for an experienced professional to manage our CAFM (Computer-Aided Facilities Management) system, ensuring smooth scheduling, processes, and work order management across our...

  • Senior Helpdesk Manager

    4 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    Helpdesk Manager Job DescriptionWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports multiple sites and handles a high volume of maintenance requests.Key Responsibilities:Lead and manage a team of helpdesk operatives to ensure efficient handling of maintenance requests.Oversee helpdesk processes to meet Key...

  • Senior Helpdesk Manager

    4 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    Helpdesk Manager Job DescriptionWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports multiple sites and handles a high volume of maintenance requests.Key Responsibilities:Lead and manage a team of helpdesk operatives to ensure efficient handling of maintenance requests.Oversee helpdesk processes to meet Key...

  • Helpdesk Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    ### Job Title: Helpdesk Manager #### Location: Fitzrovia, London #### Job Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM) #### Flexibility: Hybrid Working Available #### Salary: 45,000 per annum #### Benefits: * 33 days holiday, company pension, healthcare benefits, travel benefits ### About Us: We are a leading facilities management company...

  • Helpdesk Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    ### Job Title: Helpdesk Manager #### Location: Fitzrovia, London #### Job Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM) #### Flexibility: Hybrid Working Available #### Salary: 45,000 per annum #### Benefits: * 33 days holiday, company pension, healthcare benefits, travel benefits ### About Us: We are a leading facilities management company...

  • Helpdesk Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    ### Job Title: Helpdesk Manager #### Location: Fitzrovia, London #### Job Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM) #### Flexibility: Hybrid Working Available #### Salary: 45,000 per annum #### Benefits: * 33 days holiday * Company pension scheme * Healthcare benefits * Travel benefits #### About Us: We are a leading facilities...

  • Helpdesk Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    ### Job Title: Helpdesk Manager #### Location: Fitzrovia, London #### Job Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM) #### Flexibility: Hybrid Working Available #### Salary: 45,000 per annum #### Benefits: * 33 days holiday * Company pension scheme * Healthcare benefits * Travel benefits #### About Us: We are a leading facilities...

  • Helpdesk Senior Manager

    3 days ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    Job Title: Helpdesk Senior ManagerLocation: Fitzrovia, LondonJob Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)Flexibility: Hybrid Working AvailableSalary: £45,000 per annumBenefits: 33 days holiday, company pension, healthcare benefits, travel benefitsAbout Us:We are a leading facilities management company based in the vibrant area of Fitzrovia,...

  • Helpdesk Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    Job Title: Helpdesk Senior ManagerLocation: Fitzrovia, LondonJob Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)Flexibility: Hybrid Working AvailableSalary: £45,000 per annumBenefits: 33 days holiday, company pension, healthcare benefits, travel benefitsAbout Us:We are a leading facilities management company based in the vibrant area of Fitzrovia,...

  • Helpdesk Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    Job Title: Helpdesk Senior ManagerLocation: Fitzrovia, LondonJob Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)Flexibility: Hybrid Working AvailableSalary: £45,000 per annumBenefits: 33 days holiday, company pension, healthcare benefits, travel benefitsAbout Us:We are a leading facilities management company based in the vibrant area of Fitzrovia,...

  • Helpdesk Senior Manager

    3 weeks ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    Job Title: Helpdesk ManagerLocation: Fitzrovia, LondonJob Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)Flexibility: Hybrid Working AvailableSalary: £45,000 per annumBenefits: 33 days holiday, company pension, healthcare benefits, travel benefitsAbout Us:We are a leading facilities management company based in the vibrant area of Fitzrovia, London. Our...