Helpdesk Manager

4 weeks ago


Old Street Greater London, United Kingdom People Group Limited Full time

We have an immediate requirement for a Facilities Manager to assist our client for a 4 month contract until January.

Facilities Manager will assume responsibility for all aspects of the contract, with a key focus on delivering exceptional service to both, end client and its customers. A crucial part of this role will be ensuring continuous improvement in operations through effective supply chain management.

Day-to-Day Issue Management: Facility Manager will be the central point of contact for all facility-related issues. Immediate response to any concerns will be a top priority.
Relocation Coordination: In preparation for the move to a new headquarters, our Facility Manager will meticulously plan and coordinate the relocation process. This includes liaising with movers, managing the packing and unpacking of items, overseeing the setup of workstations, and ensuring all facilities are fully functional at the new location.
Office Moves: Our team will assist in planning and executing office moves efficiently, minimising downtime and ensuring that employees can seamlessly transition to the new workspace. This includes managing the logistics, coordinating with moving companies and providing on-site support during the move process.
Archiving Requests and Locker Management
The Facility Manager will handle archiving requests, ensuring documents are securely stored and easily accessible when needed. Liaising with Security: Our Facility Manager will maintain constant communication with the security team, addressing security-related concerns, coordinating access protocols, and ensuring a safe working environment for all employees.
Daily Interactions: Our Facility Manager will engage in daily interactions with your designated representatives to address any immediate concerns and ensure the smooth flow of operations. Monthly Performance Review Meetings: We propose monthly performance review meetings where we will present detailed reports on service delivery, supplier performance, and issue resolution. Supplier Management: We will record the Service Level Agreements (SLAs) currently in place with all existing suppliers, clearly redefining expectations regarding performance, response times, and issue resolution. Our Facility Manager will actively manage these agreements, ensuring that suppliers adhere to the agreed-upon standards.
Site Attendance and Potential Visits: Our Facility Manager will be physically present at the site during regular business hours to ensure immediate attention to any issues.
Additionally, they will be available to visit Crawley and Maidstone if the need arises, guaranteeing consistent quality of service across all locations.
Virtual support: The FC will also be available to provide remote support to Crawley and Maidstone if required on an ad hoc basis.
Setting up and testing the clients floors various AV/FM/Catering operations.
Incumbent Supplier Oversight: The Facility Manager will oversee the performance of incumbent suppliers, ensuring they meet agreed-upon service levels.
We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees



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