Business Admin and Translation Project coordinator

3 weeks ago


Enfield Greater London, United Kingdom Localizationacademy Full time

Job Description

Position Summary

Position Responsibilities

  • Manage the entire life-cycle of multiple localization projects in a fast-paced environment
  • Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project
  • Liaise with sales staff to clarify project parameters
  • Negotiate deadlines and rates with vendors
  • Establish and maintain excellent relationships with contract translators/trainer/teachers and proof-readers globally
  • Monitor and control projects status
  • Manage project finances, including budgeting
  • Prepare and maintain project documentation manually and on a business system software
  • Comply with relevant and applicable procedures
  • Perform quality checks at various stages of process to ensure quality and accuracy (proofreading, final eyeu2026)
  • Excellent written and verbal English communication skills, other would be an asset
  • Detail with the ability to multitask
  • Ability to meet deadlines
  • Excellent problem solving and analytical skills
  • Independence in carrying out assigned tasks
  • Ability to work under pressure in a fast-paced environment
  • Highly-developed computer skills (MS Office, Windows)
  • Experience in translation and localization project management would be a strong advantage

Essential Skills And Experience Required

  • Quoting u2013 Though in some agencies, the sales team provides costs, a Project Manager is well-placed for creating quotes. It isnu2019t just a question of providing some figures based on a rate card. A Project Manager will screen the text for complexities, gauge appropriate translators and analyse the text for things like duplicated copy to guarantee the word count is accurate.
  • Linguistic understanding u2013 Understanding the text and what is required for a translating it is very important so having expert linguistic experience is vital. This knowledge is very important when it comes to accurately performing many aspects of their role. Project Managers are often the last who sees the text before translation and often pick up on anomalies that the client may not have noticed.
  • Select appropriate translators/trainers and teachers u2013 A Project Manager must understand what a translatoru2019s strengths are and if they have the ability to produce the desired style and standard in a translation. Appreciating a translatoru2019s workload and knowing if they can complete the work on time is just as key.
  • Handle contractor queries u2013 Once a project has been put into progress, the translator may have queries, from what is or isnu2019t to be translated to concerns about the terminology or content in general. They also even notice issues in the source text the client hasnu2019t. Once received from the translator, a good Project Manager will distinguish between queries the client needs to answer and those which can be dealt with internally, saving the client time and hassle.
  • Manage project timelines u2013 Generally the turn-around time of a translation is non-negotiable and safeguarding this means managing many different aspects of the process. This includes things like receiving the original text from the client on time, handling queries effectively and selecting translators who can achieve the goals set at the beginning of the project. They will also know when time can be saved by taking advantage of different time zones or multiple translators, without of course compromising on quality.
  • Ensure quality u2013 A good translator will have appropriate experience and be qualified to a high level. Whilst experience shows that not every translation needs proofreading, a good Project Manager will quality check their translatorsu2019 work before returning it to the client. This covers elements like un-translated text, formatting and layout and even questionnaire inserts, scales and coding.
  • Satisfy the client u2013 On time delivery, high quality translation with the least hassle possible and all delivered with great service: this is what a Project Manager strives for and ultimately should deliver.

Main Duties

  • Develop and optimise online marketing initiatives to drive customer acquisition;
  • Improving the usability, design, content and conversion of the company website
  • Create and optimize targeted and custom landing pages and micro-sites;
  • Implement, analyse, and optimize organic and paid search engine marketing activities;
  • Implement and execute email campaigns to nurture leads and customers;
  • Analyse and provide weekly & monthly digital marketing metrics and lead status reports;
  • Develop and manage content-based Social Networks and Blog Sites.
  • Review new technologies and keep the company at the forefront of developments in digital marketing.

The Responsibilities Of The Role Include

  • Providing excellent customer service to clients and subcontractors on the telephone on a daily basis
  • Customer support and complaints handling
  • Management and processing of customer orders
  • Sourcing and management of subcontractors
  • Using in-house CRM software
  • Undertaking videoconferencing sessions
  • Data entry
  • Filing
  • Diary management
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