Customer Success Team Manager

4 weeks ago

Manchester, United Kingdom Manchester Digital Full time

Manchester, Hybrid, (3 Days in Manchester office)

SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.
We are continuously building a technology platform and products that gives front line workers a voice and leaders the visibility to make smart decisions in driving safety, quality and continuous improvement.Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"
Our values are what we live by and how we behave internally. They define who we are, and are the driving force behind our actions, decisions and behaviours. They are the pillars that support our customers and our people to do their best work everyday, you can find out more via this link -
We are growing as a company and looking for self-motivated people that value collaboration, trust, growth and are customer obsessed.


As the Customer Success Team Lead, you will have overall regional ownership of our EMEA customers, enabling the team to build and retain successful customer programs on EdApp. You will be the primary owner for your own book of business, ensuring the best possible customer experience to guarantee customer growth, satisfaction, and retention.

What you'll be doing:
  • Own regional EMEA customers, enabling the team to make clients successful as well as satisfied
  • Manage your book of business, ensuring the best possible customer experience to guarantee customer growth, satisfaction, and retention
  • Become an EdApp expert with comprehensive knowledge of our product, being a trusted advisor to your customers and lead figure to your team members
  • Define what success means for your customers and produce detailed plans showing a clear roadmap for how to achieve this
  • Prescribe the adoption and use of product features and services to the achievement of key customer business outcomes
  • Maintain a revenue base by managing account retention and renewal
  • Work as part of the team to develop strategies for scale and growth
  • Regularly recognise and continue to encourage outstanding individual and team results
  • Develop, retain, motivate and support your direct reports and broader global CS team
  • Position and support your team to succeed by a sustained focus on our fundamental goals (MAU, NRR and GRR), remove roadblocks, and encourage cross-functional collaboration
  • Grow team capabilities through technical & soft skill trainingUse data to identify opportunities and drive improvements in the team
Who you are:
  • Ideally Ed Tech or learning industry knowledge
  • SaaS experience
  • Customer Success best practices, i.e. product adoption, QBRs, customer communication, objection handling
We Care About People:
  • At EdApp, we care about people and growing the team, through:
  • Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
  • Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns;
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
  • You’ll also receive other perks such as:
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • Table tennis, board games, Gym sessions, book club, and pet-friendly offices. #J-18808-Ljbffr

  • Customer Success Team Manager, EMEA

    4 weeks ago

    Manchester, United Kingdom Manchester Digital Full time

    Manchester, Hybrid, (3 Days in Manchester office) SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. We are continuously building a technology platform and products that gives front line workers a voice and leaders...

  • Team Lead

    4 days ago

    Manchester, United Kingdom EdApp Full time

    As the lead for the EMEA Customer Success (CS) team, you will have the opportunity to shape the direction of our CS strategy and evolve your team. You are obsessed with delighting our customers, looking for expansion opportunities and ways to increase engagement and improve the customer experience. You know the L&D industry trends and ensure your team...

  • Customer Success Manager

    9 hours ago

    Manchester, United Kingdom Thrive by Chorni Ltd Full time

    Customer Success Manager - Manchester City Centre - Hybrid Working Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business. Duties will...

  • Customer Success Manager

    7 days ago

    Manchester, United Kingdom C-Link Full time

    Construction Link Limited is a fast-growing ConTech company that is revolutionising construction procurement and the way contractors win work. This role offers great earning potential with an OTC (On target commission) of £10,000. There will also be opportunities for rapid progression. This is an excellent opportunity to join us and further your...

  • Customer Success Manager

    10 minutes ago

    Manchester, United Kingdom Thrive by Chorni Ltd Full time

    Customer Success Manager - Manchester City Centre - Hybrid WorkingExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.Duties will...

  • Customer Success Manager

    6 days ago

    Manchester, United Kingdom Scientist com Full time

    We are seeking a driven and detail-oriented individual who will have our customer’s success in utilizing our marketplace as their number one goal. **Responsibilities** - Provide marketplace customer support for biopharma companies and suppliers - Explain and educate new users on the benefits of using the marketplace - Develop strong customer relationships...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom Parmar Staffing Ltd Full time

    Job Description This is a remote position.Customer Success Manager - UK Based We are hiring for a CSM Customer Success Manager to work for a SAAS business. The role requires you to have worked with and understand the Service Management Industry. You will be assisting new clients with implementing new software to improve the client's business. A basic...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom Parmar Staffing Ltd Full time

    This is a remote position.Customer Success Manager - UK Based We are hiring for a CSM Customer Success Manager to work for a SAAS business. The role requires you to have worked with and understand the Service Management Industry. You will be assisting new clients with implementing new software to improve the client's business. A basic technical...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom PropelloCloud Full time

    Is this you?Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Confident and Insightful: You're not just sharp; you're confident, thriving on driving client success and building flourishing relationshipsMartech Enthusiast: Your passion for Martech drives you to delve into consumer...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom Propello Cloud Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Is this you? Confident and Insightful: You're not just sharp; you're confident, thriving on driving client success and building flourishing relationships. Martech Enthusiast: Your passion for Martech drives you to delve into consumer behaviour and...

  • Customer Success Lead

    4 weeks ago

    Manchester, United Kingdom Matched Group Full time

    **Customer Success Lead** **Basic £55,000 - £65,000 + Bonus + benefits** Company: SaaS business experience huge growth Why: 40% growth YOY business - Are you and experienced Customer Success Manager / Lead? - Have you worked in a SaaS sales environment? We are currently working with a leading NW based SaaS company that have been experiencing consistent...

  • Head of Customer Success

    4 weeks ago

    Manchester, United Kingdom Matched Group Full time

    **Head of Customer Success** **Basic £55,000 - £65,000 + Bonus + benefits** Company: SaaS business experience huge growth Why: 40% growth YOY business - Are you and experienced Customer Success Manager / Lead? - Have you worked in a SaaS sales environment? We are currently working with a leading NW based SaaS company that have been experiencing...

  • Remote Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom Enable International Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers. As one of our exceptional Enablees, you'll play a...

  • Head of Customer Success

    4 weeks ago

    Manchester, United Kingdom Capital Resourcing Group Full time

    Great opportunity working for an innovative and high energy SaaS company who are growing. We’re seeking a talented and experienced Head of Customer Success to lead their customer success team, ensuring that their service delivery aligns with their three core pillars: Onboard, Retain, and Grow. Key Responsibilities: - Lead the customer success team by...

  • Customer Success Manager

    4 weeks ago

    Salford, Greater Manchester, United Kingdom Radius Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Customer Success Manager Location: North West / Field based Job Purpose As Customer Success Manager you will be responsible for ensuring customers get their desired outcome when using our products. You will mainly be focussing on increasing...

  • Customer Success Lead

    4 weeks ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Customer Success Lead Chassam Recruitment are currently looking to recruit a Customer Success Lead for a leading company based in Manchester. This is an exciting position where you will be working with customers to ensure they are gaining the most value from their partnership with the products they have bought. As a Customer Success Lead you will: ...

  • Head of Customer Success

    7 days ago

    Manchester, United Kingdom The Geeky Peeps Ltd. Full time

    We are working with a great recruitment e-services business who are looking for a Head of Customer Success to join them on a permanent basis. This role carries a base salary and commission. _**This is a hybrid working role, 3 days per week in the office in Manchester city centre and 2 days per week at home.**_ **What you'll be doing**: - Building and...

  • Customer Care Officer

    6 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...

  • Customer Care Officer

    6 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...

  • Customer Success Executive

    4 weeks ago

    Manchester, United Kingdom M247 Full time

    **Customer Success Executive** Location: Manchester or London based Working Style: 4 days per week in the office **Salary**: £25,000 + double OTE **About M247** We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on recruiting the best person for the job. We...