Team Lead

7 months ago

Manchester, United Kingdom EdApp Full time

As the lead for the EMEA Customer Success (CS) team, you will have the opportunity to shape the direction of our CS strategy and evolve your team. You are obsessed with delighting our customers, looking for expansion opportunities and ways to increase engagement and improve the customer experience.

You know the L&D industry trends and ensure your team implements best practices. You are a people leader, or a high performing CSM that’s looking to step into their first people manager role.

You are an advocate for collaboration and someone who possesses an unrivaled sense of autonomy, accountability and dedication to helping the customer and their team achieve their goals.

**What you'll be doing**:

- Overall regional ownership of all EMEA customers, enabling the team to make clients successful as well as satisfied
- Primary ownership and accountability for your book of business, ensuring the best possible customer experience to guarantee customer growth, satisfaction, and retentionBecome an EdApp expert with comprehensive knowledge of our product, being a trusted advisor to your customers and lead figure to your team members
- Define what success means for your customers and produce detailed plans showing a clear roadmap for how to achieve this
- Prescribe the adoption and use of product features and services to the achievement of key customer business outcomes
- Maintain a revenue base by managing account retention and renewalMonitor customer health and create risk mitigation plans where needed
- Work as part of the team to develop strategies for scale and growth
- Regularly recognise and continue to encourage outstanding individual and team results
- Develop, retain, motivate and support your direct reports and broader global CS team
- Position and support your team to succeed by a sustained focus on our fundamental goals (MAU, NRR and GRR), remove roadblocks, and encourage cross-functional collaboration
- Grow team capabilities through technical & soft skill trainingUse data to identify opportunities and drive improvements in the team

**Ideally, you will have**:

- Ed Tech or learning industry knowledge
- SaaS experience
- Customer Success best practices, i.e. product adoption, QBRs, customer communication, objection handling

**We Care About People**:

- At EdApp, we care about people and growing the team, through:

- Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- **
You’ll also receive other perks such as**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsiteTable tennis, board games, Gym sessions, book club, and pet-friendly offices.

Differences make us better. At EdApp, we truly value a diverse workplace and are committed to creating an inclusive environment where all of our people are supported and inspired to make their mark.

**How to Apply**:
Please submit your resume along with any information that you think would be useful for us to know about you Please make it personal and relevant to the role. We look forward to hearing from you.

  • Senior Landscape Architect Position

    1 month ago

    Manchester, United Kingdom Lead Careers Full time

    Senior Landscape Architect RoleWe are seeking a highly skilled Senior Landscape Architect to join our team at Lead Careers. As a Senior Landscape Architect, you will be responsible for leading projects from initial concept through to completion, managing client relationships, and mentoring junior team members.Key ResponsibilitiesLead and manage landscape...

  • "{title}" - Full-time opportunity to lead a team.

    4 weeks ago

    Manchester, United Kingdom Sexy Fish Manchester - Team Member Full time

    About the Role: We are seeking a highly motivated and experienced {title} to join our team. The successful candidate will be responsible for leading a team of professionals to achieve business objectives.Key Responsibilities:Lead and manage a team of professionalsDevelop and implement business strategiesCollaborate with cross-functional teamsRequirements: To...

  • Master Landscape Architect Opportunity Leader

    2 weeks ago

    Manchester, United Kingdom Lead Careers Full time

    Senior Landscape Architect Job OpeningWe are seeking an experienced Senior Landscape Architect to lead our team at Lead Careers. This is a challenging and rewarding role that requires exceptional leadership skills, technical expertise, and the ability to work collaboratively with clients and colleagues.About the Position:The ideal candidate will have...

  • Business Development Director

    8 hours ago

    Manchester, United Kingdom Lead Candidate Full time

    Business Development Director UK & IrelandAs two leading CDMOs come together, this is a rare opportunity to join an organisation benefitted by a long-established reputation and significant backing. As Business Development Director, you will play a crucial part in driving growth for the organisation’s CDMO services across the UK and Ireland. Key...

  • Landscape Architect Position

    3 weeks ago

    Manchester, United Kingdom Lead Careers Full time

    Job Description: We are looking for a skilled Landscape Architect to join our dynamic team at Lead Careers.About the Role:As a Landscape Architect, you will be responsible for designing and developing innovative spaces that combine beauty and functionality. You will work closely with our team to create sustainable and environmentally friendly solutions that...

  • Landscape Architect

    3 weeks ago

    Manchester, United Kingdom Lead Careers Full time

    Role – Landscape ArchitectLocation – Greater ManchesterSalary - £32 - £45KThe OpportunityYou’ll be part of a creative and inclusive team, working on projects that make a real difference in communities. There’s a focus on professional growth, offering plenty of opportunities to learn and collaborate with experts. You'll get to develop your skills,...

  • Lead Generation Team Lead

    5 months ago

    Manchester, United Kingdom Street Group Full time

    Manchester (Hybrid, up to 2 days WFH) | £40k-£45k with an OTE of £60k-£70k Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by...

  • Team Lead

    3 weeks ago

    Manchester, United Kingdom Catch22 Full time

    We are seeking a skilled Team Leader to lead and motivate a team of up to fifteen young people to complete an NCS Community Experience programme. As a Team Leader, you will deliver programmes that give young people 15 – 16 years old the life skills to transition into adulthood.You will support young people from initial application through to programme...

  • NGS Team Lead

    1 week ago

    Manchester, United Kingdom Hyper Recruitment Solutions Ltd Full time

    Take charge of NGS development as a team lead in a leading biotechnology company. In this role, you will lead a team of NGS scientists and technicians, providing scientific expertise and technical leadership on projects using next-generation sequencing technologies. Collaborate with project managers, bioinformaticians, and regulatory affairs teams to develop...

  • Team Operations Lead

    4 days ago

    Manchester, United Kingdom Arup Full time

    We are seeking an experienced Team Operations Lead to join our team at Arup. In this role, you will be responsible for leading the team in administrative activities, including project coordination, financial management, and document preparation.Our total reward package includes a competitive salary of £50,000 - £70,000 per annum, plus a range of benefits,...

  • Electrical Team Lead

    3 weeks ago

    Manchester, United Kingdom Options Resourcing Careers Full time

    {"Responsibilities": "As a Technical Supervisor with an electrical bias, you will be leading a team of multi-skilled engineers on site. Key responsibilities include the completion of PPM and reactive works at Trafford Park, Manchester Datacentre, and providing supervision to site engineers to ensure contractual commitments are met.Key qualities required for...

  • Software Team Lead

    4 weeks ago

    Manchester, United Kingdom Roke Full time

    Leading Software Development Teams at RokeRoke is a leading technology & engineering company with clients spanning National Security, Defence and Industry through our Futures business and Intelligence as a Service. We are seeking a highly skilled Software Team Lead to lead our software development teams from the front, ensuring best practice and delivery...

  • Electrical Team Lead

    2 weeks ago

    Manchester, United Kingdom Options Resourcing Full time

    Job Summary:We are seeking a highly skilled and experienced Electrical Team Lead to join our team at Options Resourcing. This is an exciting opportunity for a motivated individual to lead a team of electrical professionals in delivering exceptional results.About the Role:As an Electrical Team Lead, you will be responsible for leading a team of electrical...

  • Sales Team Lead

    4 days ago

    Manchester, United Kingdom Utility Bidder Limited. Full time

    Are you a sales leader looking to drive business growth in the energy sector?About UsUtility Bidder Limited is a leading provider of innovative energy solutions. We are seeking an experienced Sales Team Lead to join our team and help us achieve our ambitious goals.Job DescriptionWe are looking for a highly motivated and results-driven Sales Team Lead to lead...

  • BI Team Lead

    5 months ago

    Manchester, United Kingdom Harnham Full time

    INFO - SALARY: - £45000 - £55000 LOCATION Manchester - JOB TYPE - Permanent **BI TEAM LEAD** **West Midlands, Hybrid 1-2 days a week on-site** **Up to £55,000** The Company: Joining a growing financial services company, you will get involved in their exciting migration projects as well as be a part of their development with the community and...

  • Scientific Team Lead

    5 months ago

    Manchester, United Kingdom Albion Rye Associates Full time

    **Scientific Team Lead - Medical Affairs** **Upwards of £65,000 + annual bonus** **Oxford or Manchester - Weekly hybrid working** Albion Rye Associates are partnered with a leading medical communication agency that specializes in providing strategic communication solutions to pharmaceutical clients in the healthcare industry. The Editorial Team Lead...

  • Sales Team Lead

    5 days ago

    Manchester, United Kingdom Chanel, Inc. Full time

    Role OverviewWe are seeking a skilled Sales Team Lead to join our team at Chanel, Inc. in Trafford Centre.Job DescriptionThe successful candidate will lead a team of passionate individuals to create exceptional client experiences. Responsibilities include building a portfolio of clients, developing business initiatives, and ensuring consistent results.

  • Sales Team Lead

    3 weeks ago

    Manchester, United Kingdom EasyWeb Agency Full time

    Are you a seasoned sales leader looking for a new challenge? We are seeking an experienced Area Sales Manager to lead our Manchester territory and team.Key Responsibilities:• Lead a team of up to 10 Field Sales Consultants with unmatched zeal and enthusiasm.• Manage and inspire your team through field workouts, monthly pep talks, and regular team...

  • PPC Team Lead

    6 months ago

    Manchester, United Kingdom Caroo Full time

    **Role: PPC Team Lead** **Location: Manchester City Centre, 5 days a week in the office** **Skills: PPC Ads Management, Google Ads, Data Studio, Social Media** **Salary: Up to £55,000** **The Company**: Caroo has partnered with an industry leading service supplier who have grown over the past 30 years, starting as a family business, they have scaled the...

  • Department Team Lead

    7 days ago

    Manchester, United Kingdom Kurt Geiger Full time

    About Kurt GeigerKurt Geiger, a leading luxury shoe and accessory retailer, is seeking a talented individual to join our team as a Department Team Lead. Located in the heart of Britain's fashion capital, London, our company has been a driving force in the industry since 1963.We strive to create an inclusive workplace where everyone can thrive as their...