Insights Executive

4 weeks ago

United Kingdom Vuelio Full time

Fantastic opportunity to join a small but highly experienced Insights Team, delivering high-quality media analysis reports to our wonderful clients

1. ABOUT US

Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of more than 3,500 global brands in the PR, communications and marketing industries. Our technology helps them understand what’s important to their customers, stakeholders and their brand as they navigate a constantly changing world of influence online, in media, politics and social media. We provide practical tools and human insight to power their communications and realise a step change in awareness, reputation and engagement.

We’re an AIM listed PLC that is ambitious and growing - fast - with our long-term vision to create technologies that contribute to a world of open and effective communication. Our evolving portfolio includes Vuelio a leading media and political intelligence platform with monitoring, insight, engagement and evaluation tools; Pulsar , an advanced social listening and audience intelligence platform; and ResponseSource , the network that connects media and influencers to the resources they need.

Our world of marketing, communications and politics is ever evolving, which is why we’re a first mover and constantly invest in our people, products and services to stay ahead.

2. THE ROLE

An Insights Executive is well-organised, with an interest in PR and/or analysis, and with strong attention to detail. You will be joining a small Insights team that delivers detailed media analysis reports that add human insight to our media monitoring and social listening software.

You will be responsible for overseeing day-to-day operations of a portfolio of Insights clients. This involves coordinating our analyst production teams to ensure the timely delivery of ongoing, high-quality media analysis reports; acting as day-to-day contact for both clients and production teams; quality control of media analysis reports, and onboarding of new clients.

You should have a sound knowledge of media analysis and strive for high-quality output even when under pressure. Communication skills are paramount; in addition to keeping the Insights Manager informed and escalating issues or tasks, you should be able to present ideas and explanations to clients clearly and concisely.

Reporting into the Insights Manager, you will be expected to support with managing the reporting pipeline and to implement processes set out by the Insights Manager. You will manage your own time to ensure that tasks meet their deadlines (both internal and external) and you should be able to take initiative, while also being a team player and open to ideas from others. Where applicable, you may be asked to support in marketing activity, pre-sales consultancy and training of other team members on specific tasks set out by the Insights Manager.

3. KEY RESPONSIBILITIES

  • Proofread and fact check media analysis reports to ensure quality
  • Some hands-on production of media analysis and design of measurement programmes
  • Management of a diverse portfolio of client reports and relationships
  • Assist in the resolution of day-to-day client questions
  • Participate in the coordination of production teams to ensure timely delivery of reporting
  • Support training and feedback sessions for production teams
  • Work with Head of Insights/Insights Manager to ensure sustained quality and growth opportunities where applicable
  • Pre-sales support; Package design, pricing, collateral and consultancy

All staff have a responsibility and an essential role to play in safeguarding Pulsar Group's information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group's Information Security Policy and the polices and processes outlined in the Pulsar Group's Information Security Management System (ISMS).

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

4. ABOUT YOU

We will support you with training and build up your skillset and responsibilities over time. To be considered to this role, you will need to demonstrate:

  • Superior organisation skills – comfortable in multi-tasking and working on multiple projects
  • Strong verbal communication skills that enable you to manage expectations, deliver feedback, and participate in provding training to clients
  • Written communication skills – accurate proof reading is essential
  • An analytical mindset and eye for detail
  • Ideally you will have some prior experience of client / account management.

Desired experience includes:

  • Previous customer-facing role in which you have acted as a day-to-day contact,
  • Work within PR/media analysis industry and knowledge of best practice frameworks.

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