User Researchers
4 weeks ago
About The Role
Hippo Digital is looking to build a talent pool of talented User Researchers for current and future contractor opportunities. Due to the variety of our projects and clients, we have Inside IR35 positions available on a short-term or long-term basis with fully remote/flexible working arrangements.
User Researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.
What you’ll do
- Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies
- Lead multidisciplinary Agile teams to design services that meet identified user needs
- Advocate inclusive approaches within user research
- Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
- Support user researchers and advise other colleagues how to get the best from user research
- Promote Hippo’s people-centred design offer both internally and externally
Skills and experience that you need
- Expertise in applying user research methodologies across different environments
- Experience of working in multidisciplinary Agile teams to design and deliver people-centred services
- Working knowledge of how to research of accessibility needs or assisted digital needs
- Proven experience of championing user research / user-centred design / service design approaches
- Experience of mentoring/training other user researchers
- Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
- A good understanding of other Agile roles across design, product and tech
- Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward
What makes us great
Hi, we’re Hippo Digital.At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.
Diversity and Inclusion at Hippo Digital: A commitment to lasting change
At Hippo Digital, we're wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it's not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem-solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.
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