User Researcher

Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.

We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Government, Healthcare and beyond.

Job Title: User Researcher (4yrs+ experience)

Location: Hybrid home based + 2/3 days per week in London or Bristol offices

Do you love getting to the heart of user needs, to make critical services work for everyone?

Do you want to be part of a rapidly expanding, passionate community of User Researchers?

User Research has never been more important to our customers, so we’re growing

We are looking for a User Researcher to join our diverse, multidisciplinary team, to help us research, design and test user-centred services for high profile customer programmes, including engagements with government as well as private sector organisations.

As a User Researcher with Civica, you could be working on a wide variety of project phases and domains. Whether it’s a rapid Discovery phase for a new education product, usability testing a critical regulatory service, or providing wide-reaching insights to inform a full-scale business transformation in the healthcare sector, you’ll be working at pace to deliver research and recommendations that make a difference to digital services.

You’ll bring experiences and skills from previous user research projects, to deliver the best outcomes for our customers, and passion and ideas to help us build our playbook for consistent, awesome research across our projects. With our support, you will have the opportunity to gain recognised certifications in User Research and Service Design and develop your practice and leadership skills as part of our wide-reaching UR community.

We are currently recruiting for both Mid-level and Senior User Researchers, these roles are hybid based, but will potentially require travel to customer sites, and regular User Research community collaboration sessions. We would also like you to be able to work within one of hubs in London (Southbank) or Bristol (Spectrum Building) 2 to 3 days a week – we understand the value of connecting in person and our teams thrive from time together across our sites

Reporting into the Lead User Research, the Mid-level and Senior User Researcher’s responsibilities include:

· Planning and executing user research activities, using the most appropriate qualitative and quantitative techniques for the project phase.

· Analysing and synthesising research findings to generate compelling insights about service users for your teams and wider stakeholders.

· Testing service designs with users across the lifecycle, from paper prototypes to interactive digital services.

· Communicating research effectively through written and presented outputs, to enable evidenced-based decisions to be made, to deliver successful services

· Fostering a passion and empathy for users and their needs with your team, by actively seeking collaboration and co-participation in research with teammates and users.

· Championing inclusion, equity and accessibility in research, and challenging potential biases in planning, execution and analysis of research activities.

· Working with User Researchers across Civica to form and share research best practice.

About You:

· 4+ years commercial experience in user research; this might have been as a dedicated user researcher, conducting user research as part of your role within a user centred design or service design team.

· Applied knowledge of user-centred design and service design principles and processes. Experience of GDS and government is a plus

· Experience of using different user research methods (qualitative and quantitative) to gather insights on users and their behaviours.

· Ability to link research aims to the bigger picture; a project’s goals or a customer’s strategic objectives.

· Understanding of user personas, journey maps and service blueprints.

· Ability to explain your findings compellingly, develop effective relationships, and manage challenging stakeholders.

· Self-starter, proactive approach, drive and energy.

· Creative and innovative in the way you work.

· Excellent communication and presentation skills.

5 years UK residency is essential due to the government based customers and clearances required.

Life at Civica

Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.

We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Government, Healthcare and beyond.

• Blended working : less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

• Financial Times - Diversity Leader 2022 : We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Affinity Groups

Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

Benefits

· Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

· Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

· Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

· Tenure Milestone Recognition: We value and recognise the years of service of our people.

· Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

· ‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

· Great Place to Work: We are dedicated to creating an outstanding employee experience.

· Financial Times - Diversity Leader 2023 : We’re committed to maintaining an inclusive and supportive culture.

· Australian Business Awards – Employer of choice.

· Top rated employer – Glassdoor:  Our average length of service is 9 years.

· Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.