Content Strategist

3 weeks ago


London, United Kingdom Goldman Sachs Group, Inc. Full time

Today, we help over 800k customers with their savings goals, leveraging innovative design, data, engineering to provide customers with products that are grounded in value, transparency, and simplicity. 
Content designers help users get the information they need in the way hat they need it. As our Marcus UX Content Writer, you’ll work with our Design and Product teams to turn complex concepts into content that’s easy to digest and understand, developing a content strategy that makes our products easier for people to use. 
You’ll be helping shape the future of the digital products within Marcus by Goldman Sachs, and contributing to setting the standard for content across the business. You should have a deep understanding of the end to end user-centred design process, with a knack for cracking complex problems and crafting them into elegantly simple, intuitive content with a firm eye on the detail. 
Write impactful, simple content to support user journeys and actions across all of our channels (including email, SMSs and letters). Ensure that copy meets brand tone and find ways to optimise it
Use evidence to make decisions about content - analysing customer behaviours, analytics, reviewing feedback via our Customer Service teams and digging into the results of our consumer and communications testing
Undertake the version management and governance of all materials so that we capture necessary sign offs in a consistent and traceable manner
Identify best approaches to processes, working in an Agile framework
Create prototypes to help visualize content in context - understanding how to test and demonstrate findings to your stakeholders
Influence stakeholders and expertly manage relationships to deal with challenges, building strategic relationships that help you focus on customer needs with clarity
Establish content patters and behaviours, and oversee implementation and adherence to standards. 
Effectively manage a busy workload across multiple projects at once
At least 5 years of professional experience creating content for digital products
Preferably a content writer within a financial services setting or another highly regulated industry
Proven ability to drive meaningful change in a controlled and agile manner
Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
Knowledge of iOS and/or Android mobile and tablet platforms and how to present impactful content on these channels
Bachelor’s degree required, or equivalent
~5 years+ of UX content writing experience required in roles of increasing responsibility.
~ Prior experience of managing & optimizing the content within digital customer journeys, ideally in retail financial services

Experience in financial services preferred

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 
We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
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