Network Engineer

1 month ago

Cambridge Cambridgeshire, United Kingdom Maverick Associates Full time

Job Description

Job Description: Network Engineer £36K rising to £40K

About You and our client

Our clients unique value proposition is the ability to provide personal service to its clients. They go the extra mile for them by making sure the customer gets the right service, exactly when they need it.

Unlike other managed service providers, they don’t keep customers waiting for a response, they provide a same day fix in all but the most complex cases.

This means anyone who works with them must be customer focussed and excellent at what they do.

They ask a lot, but if you look after the customers, they will look after you. You will enjoy a highly supportive and friendly environment, with excellent training and career development opportunities.

Who you are is much more important than what you’ve done.

Position Overview

We are seeking an enthusiastic Junior Network Engineer. You will be a second line engineer with experience in troubleshooting connectivity issue at the end user level. You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.

Ideally you will have an educational background which includes network engineering principles as part of a degree in computer science or similar

You will be a client-focused individual who appreciates that client satisfaction is key to your personal success and the success of the business.

This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.

Responsibilities

Your primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.

Understanding being defined as:

  1. Ability to document network information.
  2. Assist in the setup of networks and contribute ideas and suggestions.
  3. Suggest activities (common incidents and service requests) that can be performed by the service desk.
  4. Create and curate relevant knowledge articles.
  5. Pass accreditations as required by the senior network engineer.

Other duties

As a small client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.

This includes but not limited to:

  • Providing 2nd line on site and service desk technical support:
  • Attend customer and Intergence sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but we endeavour, as much as possible, to minimise disruption to our employee’s personal lives with last minute changes).
  • Respond to and resolve complex technical issues.
  • Troubleshoot and diagnose hardware, software, and network-related problems.
  • Collaborate with other teams to ensure the timely resolution of issues.
  • Document troubleshooting steps and resolutions in a comprehensive manner.

Customer service:

  • Deliver exceptional customer service by always demonstrating a professional and courteous demeanour with an ability to build strong relationships.
  • Communicate technical information to non-technical users in a clear and understandable manner.
  • Provide guidance and advice to customers on IT-related matters.
  • Maintain a high level of customer satisfaction by managing customer expectations and ensuring prompt issue resolution.
  • Must be well presented to showcase the professionalism of Intergence.

Incident and problem management:

  • Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs).
  • Analyse incidents and identify trends to proactively address recurring issues.
  • Escalate incidents to the appropriate teams when necessary.
  • Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures.

As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.

Requirements

  • Bachelor’s degree in information technology or a related field (or equivalent work experience).
  • Proven experience in a 2nd line role, providing technical support.
  • Strong customer service skills with the ability to empathise and communicate effectively with customers.
  • Solid understanding of IT infrastructure, including hardware, software, and networking concepts.
  • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications.
  • Familiarity with ITIL framework and IT service management principles.
  • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues.
  • Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
  • Effective communication skills, both verbal and written.
  • Ability to work independently and collaboratively in a team-oriented environment.
  • Troubleshoot and diagnose hardware, software, and network-related problems.
  • Collaborate with other teams to ensure the timely resolution of issues.
  • Utilise remote access tools to assist with troubleshooting and issue resolution.
  • Document troubleshooting steps and resolutions in a comprehensive manner.
#J-18808-Ljbffr

  • Network Engineer

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Global Technology Solutions Full time

    If you are looking for Network Engineer jobs, we have a great role for a Network Engineer in Cambridge. The salary is between £30,000 and £40,000, depending on experience. This role is shift hours, and the shift patterns are 08:00 to 16:00, 09:00 to 17:00, and 10:00 to 18:00. There’s also an overnight on-call shift, which the 08:00 to 16:00 shift...

  • Infrastructure/Network Engineer ONSITE

    3 weeks ago

    Huntingdon, Cambridgeshire, United Kingdom Network IT Full time

    Infrastructure/Network Engineer ONSITE Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/ Network Engineer, responsible for managing and supporting network and server infrastructure solutions across...

  • Network Engineer

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Global Technology Solutions Full time

    If you are looking for Network Engineer jobs, we have a great role for a Network Engineer in Cambridge. The salary is between £30,000 and £40,000, depending on experience. This role is shift hours, and the shift patterns are 08:00 to 16:00, 09:00 to 17:00, and 10:00 to 18:00. There’s also an overnight on-call shift, which the 08:00 to 16:00 shift covers....

  • Engineer, Network

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Pinnacle Recruitment Ltd Full time

    Signalling Engineer – Rail Home » Rail » Bridges & Structures » Signalling Engineer – Rail Regions: Buckinghamshire, Cambridge, Cambridgeshire, Essex, Kent, London, Middlesex, Oxfordshire, South East, South West, Suffolk, Surrey, Sussex An excellent opportunity for an experienced Signalling Engineer to join a large multi discipline project...

  • Network Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom The Channel Recruiter Full time

    JOB TITLE: Network Engineer BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More Cambridge / Hybrid (2 days in 3 days at home) Our client is looking for a Network Engineer to join an existing team of engineers. The role of the Network Engineer is to help maintain and support both our internal and...

  • Infrastructure/Network Engineer ONSITE

    2 weeks ago

    Godmanchester, Cambridgeshire, United Kingdom Network IT Recruitment Full time

    Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your...

  • Network Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom SoCode Limited Full time

    Network Engineer - 4G/5G & Telecommunications | Cambridge | 2 days on site | 50-70K A local cutting-edge telecommunications company is seeking a talented Network Engineer with expertise in 4G, 5G, Linux, and telecommunications systems. As a vital member of the team, you will play a crucial role in designing, implementing, and maintaining our network...

  • Linux and Network Administrator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom The One Group Full time

    Linux Network Administrator Eligibility for Security Clearance is essential We are looking for a Linux support professional who is looking to take a step up into an out and out administrator to join this multi-sector technology company based in Cambridge. You will be working closely with the businesses other 2 Linux administrators, so this is an...

  • System Admin

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Adecco UK LTD Full time

    Systems Administrator - Scripting, Degree, Security, £depending on experience (Junior to Mid-level position) + benefits, Cambridge / Hybrid An attractive opportunity for a Systems Administrator to take their career to the next level by becoming part of an advanced and exiting technology software house who are pioneers in their sector and who has left the...

  • Linux Network Administrator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom The One Group Full time

    Linux Network Administrator Cambridge £45k-£50k Eligibility for Security Clearance is essential We are looking for a Linux support professional who is looking to take a step up into an out and out administrator to join this multi-sector technology company based in Cambridge. This is a new hire for the business, due to overall business growth so...

  • DevOps Engineer

    21 hours ago

    Cambridge, Cambridgeshire, United Kingdom Darktrace Ltd Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber...

  • Senior Engineer

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Platform Recruitment Full time

    Cambridge - Senior FPGA Engineer My Client specializes in the design and manufacture of high tech camera systems for various applications including industrial, military and commercial uses. They are looking for an experienced and motivated Senior FPGA Engineer to join their growing team and work in their busy R&D hardware department: Collaboration with...

  • DevOps Engineer

    13 hours ago

    Cambridge, Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Job Description DevOps Engineer - MedTech Start Up A DevOps Engineer is required for an exciting MedTech start up who have just raised significant funding and are disrupting the sector right now. If you're a DevOps Engineer who's looking to work on complex challenges in an extremely rewarding sector then this might be the role for you! DevOps Engineer -...

  • DevOps Engineer

    23 hours ago

    Cambridge, Cambridgeshire, United Kingdom Oho Group Ltd Full time

    DevOps Engineer - MedTech Start Up A DevOps Engineer is required for an exciting MedTech start up who have just raised significant funding and are disrupting the sector right now. If you're a DevOps Engineer who's looking to work on complex challenges in an extremely rewarding sector then this might be the role for you! DevOps Engineer - The Role As a...

  • Programme Manager, Communities

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Arm Full time

    Arm's Ecosystems Programs team is seeking a highly skilled and motivated Program Leader to help us in our mission to equip the vast and thriving Arm SW Ecosystem to deliver their best performance and experiences on Arm Hardware. You will lead multiple work programs in parallel, navigating ambiguity and working with senior leaders to proactively adapt...

  • Senior Technical Support Engineer

    1 day ago

    Cambridge, Cambridgeshire, United Kingdom Understanding Recruitment Full time

    Field Service Engineer Are you a Field Service Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Field Service Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Field Service Engineer, you will be expected...

  • Network Engineer

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom Polytec Personnel Ltd Full time

    Permanent 9am until 5:30pm (Monday to Friday) Polytec are looking for an enthusiastic IT Infrastructure Engineer for our client based just north of Cambridge. Contribute to root cause analysis activities # Troubleshoot and resolve IT service issues # Report on the health of IT services Degree level qualification in an IT related subject ...

  • Network Engineer

    4 weeks ago

    Waterbeach, Cambridgeshire, United Kingdom Polytec Personnel Ltd Full time

    Permanent Hours: 9am until 5:30pm (Monday to Friday) Polytec are looking for an enthusiastic IT Infrastructure Engineer for our client based just north of Cambridge. Contribute to root cause analysis activities * Troubleshoot and resolve IT service issues * Report on the health of IT services Degree level qualification in an IT related subject *...

  • Embedded Software Engineer

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom WA Consultants Full time

    Job Description Leading edge telecomms networking client requires Embedded C contractors (ideally with experience in 4G/5G core network protocols at mid layers) to take Opensource SW and port onto an ARM based chipset. Bare Metal experience is very useful. (Layer 2/Layer 3 is an advantage) Please send CV for more details WA Consultants is an Employment...

  • 2nd Line IT Infrastructure Engineer

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Location – Cambridge, there will be a requirement to travel to sites all over the UK Hours – shifts patterns of 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00 There's also an overnight on-call shift which the 08:00 to 16:00 shift covers. Phone support only We are seeking an enthusiastic Network Engineer. You will be eager to...