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Service Asset

4 months ago

Reading Berkshire, United Kingdom eflow Global Full time

Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. We are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. 3) Project Ownership from Initiation to Completion -Taking complete ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed to agreed project timelines and quality standards.

4) Data Issues Resolutions - Reviewing the client’s provided data using internal software to identify anomalies and missing information. Working with the client to resolve data issues that may block the client's onboarding. 6) UAT Handover - Completing the UAT Handover with the client, delivering training calls and covering key information required to use their system. Ensuring all agreed deliverables accurately reflect the scope of work and UAT system delivered for each project.

7) Issue Investigation & Resolution -Raising any issues with client data to ensure that our requirements are met. Career Progression

This role offers a clear career path for growth within the organisation. 1) Service Delivery Analyst (Current Role) - Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use and support of the systems

2) Lead Service Delivery Analyst -Provide mentorship and support to peers. Assist in training new team members. Serve as an immediate escalation point for complex issues before involving Senior Analysts.

3) Senior Analyst -Take a leadership role in managing a team of analysts across different regions. Lead projects and contribute to process improvements. Self-motivated with the ability to take ownership of projects from initiation to completion.
Strong organisational skills to manage multiple projects simultaneously.

Excellent time management and prioritisation skills to meet project deadlines.

Education level flexible - Bachelor’s degree, A-level or appropriate vocational experience considered.