IT Support Engineer

3 weeks ago


United Kingdom Work180 Full time

The Jira On Prem Support team is dedicated to delivering support and product expertise to our Priority customers. If you have a passion for resolving complex technical issues, engaging with diverse customers ranging from startups to Fortune 500 corporations, and thrive in a dynamic environment, then this role is well-suited for you.
Compensation
At Atlassian, we strive to design equitable, explainable,and competitive compensation programs. To support this goal, the baseline of our range is higher thanthat of the typical market range, but in turn we expect to hire most candidates near this baseline.This role may also be eligible for benefits, bonuses, commissions, and equity.
5+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
Windows and/or Linux)
Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)
Well rounded experience with 1 or more application servers (e.g. Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
Demonstrated ability to help other support engineers to grow their technical and troubleshooting skills
Excellent communication skills, possessing the ability to support customers over email, or screen-shares
Exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior executives
Ability to work 9:00AM - 6:00PM PDT/PST and occasional weekend shift rotation
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