Support Engineer,O365, M365 Engineer, Office 365

4 weeks ago


United Kingdom Experis IT Full time

Our client a Global IT Solutions provider are seeking to recruit an Office 365 Support Engineer to join an ever expanding Customer Support team in the heart of Belfast and your responsibilities will be:

Response and Resolution

  • You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

R eadiness

  • You participate in communities with peer delivery roles and where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

Product/Process Improvement

  • You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Required/Minimum Qualifications (RQs/MQs)

  • Fluency in English, with the ability to communicate effectively.
  • Strong communication and interpersonal skills.
  • 3+ years of experience in technical support or related field
  • Excellent problem-solving and troubleshooting skills.
  • Strong knowledge of Office 365 technology.
  • Strong knowledge of Office Setup & Deployment process.
  • Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
  • Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
  • Additionally these would be a nice to have
    • Networking skills and familiarity with communication protocols (ftp, etc).
    • Object Oriented programming.
    • Scripting: VBS, PowerShell, JavaScript, HTML5.
    • COM = Component Object Model
  • Technical literacy and hands on experience.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs)

  • Preferred fluency in either French or German with the ability to communicate effectively it's a plus.
  • Relevant Microsoft Technology Certifications
  • Bachelor's degree in computer science, Information Technology (IT), or related field.
  • A similar background such as technical consulting experience, or information technology experience is preferred.
#J-18808-Ljbffr

  • United Kingdom Experis Full time

    Our client a Global IT Solutions provider are seeking to recruit an Office 365 Support Engineer to join an ever expanding Customer Support team in the heart of Belfast and your responsibilities will be : Response and Resolution You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting...


  • United Kingdom apetito Full time

    apetito IT is seeking a Senior Microsoft Cloud Systems Engineer who will support the continual operations and improvements of our M365 tenant, including ensuring the effective use of M365 for our customers, and helping the organization follow best practices for M365. The Administrator will act as the subject matter expert (SME) with comprehensive technical...

  • Principal Engineer

    6 days ago


    United Kingdom The Engineer Full time

    Job Title: Principal Supportability Engineer - (Control Systems) Location: Barrow-In-Furness, Filton, Frimley, Broad Oak, Weymouth and Manchester. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: Developing, managing and structuring the...


  • United Kingdom Opus Recruitment Solutions Full time

    O365 | Office 365 | 365 | 2nd Line | 3rd Line | Support Engineer | Windows | VMWare | Powershell | Fintech | Finance | Azure | AD | Active Directory | SCCM | Intune | Looking for a step into Tech where you can get hands on with new O365 rollouts in an MSP? Want to join an MSP working with Windows, Intune, SCCM and helping SME to Large scale Enterprises...


  • United Kingdom Opus Recruitment Solutions Full time

    O365 | Office 365 | 365 | 2nd Line | 3rd Line | Support Engineer | Windows | VMWare | Powershell | Fintech | Finance | Azure | AD | Active Directory | SCCM | Intune | Looking for a step into Tech where you can get hands on with new O365 rollouts in an MSP? Want to join an MSP working with Windows, Intune, SCCM and helping SME to Large scale Enterprises...


  • United Kingdom The Engineer Full time

    They are a specialist electrical/mechanical contractor to the electrical supply industry and other large consumers of electricity. The company specialises in repair and refurbishment of power transformers and associated high voltage plant. The company has developed a full Integrated Management System for Health and Safety, Quality and Environmental to...


  • United Kingdom La Fosse Full time

    Role: Senior Infrastructure Engineer (O365 SME) Location: Fully Remote 3rd line Microsoft 365 support, covering the full suite of M365 including Microsoft Endpoint Management (Intune), AAD, Exchange Online, Teams ~Providing 3rd Line support and management across Infrastructure ~ Creating solution design documentation to support new implementations ~...


  • United Kingdom La Fosse Full time

    Role: Senior Infrastructure Engineer (O365 SME) Location: Fully Remote 3rd line Microsoft 365 support, covering the full suite of M365 including Microsoft Endpoint Management (Intune), AAD, Exchange Online, Teams ~Providing 3rd Line support and management across Infrastructure ~ Creating solution design documentation to support new implementations ~...


  • United Kingdom The Engineer Full time

    Job Title: Field Service Engineer Location: Hertford Salary: From £35k+ DOE Job Type: Permanent. Full-time About Us: Fumair are a leading family-run UK SME specialising in the manufacture and maintenance of fume cupboards and local exhaust ventilation (LEV) systems. We are seeking a highly motivated, skilled and professional person to join our...

  • Process Engineering

    4 weeks ago


    United Kingdom The Chemical Engineer Full time

    Our client develops, engineers, fabricates, supplies, and installs discreet process equipment items and complete process systems for applications within chemical /process engineering. The company’s reputation is well established and founded on its commitment to product innovation, customer service and engineering excellence. On the job training would be...


  • United Kingdom The Chemical Engineer Full time

    West of London /M4 Process Systems £27-£42K PA Our client develops, engineers, fabricates, supplies, and installs discreet process equipment items and complete process systems for applications within chemical /process engineering. The company’s reputation is well established and founded on its commitment to product innovation, customer service and...


  • United Kingdom The Engineer Full time

    I'Anson Bros Ltd is one of the leading animal feed manufacturers in the UK, a family-owned company with a 124-year history and a forward-looking approach to business, serving a local, national, and international customer base. The headquarters is based in Masham, North Yorkshire, with an exciting new facility also nearing completion at Dalton, Thirsk. With...


  • United Kingdom DGH Recruitment Full time

    Senior M365 Administrator Key Responsibilities: Lead the delivery of the SharePoint Online platform and champion the adoption of the Power Platform. Define services and governance to ensure the effective operation and administration of the M365 suite of technologies and services. Engage in occasional evening and weekend projects for maintenance,...


  • United Kingdom The Chemical Engineer Full time

    Our client is a world leading developer, engineer and fabricator of large-scale air emission control technology used on a variety of power, petrochemical, refinery and oil and gas plants around the globe. Project values can reach £15M. The business is currently looking for an experienced designer to lead the process engineering activities for studies,...


  • United Kingdom DGH Recruitment Full time

    Senior M365 Administrator Key Responsibilities: • Lead the delivery of the SharePoint Online platform and champion the adoption of the Power Platform. • Define services and governance to ensure the effective operation and administration of the M365 suite of technologies and services. • Engage in occasional evening and weekend projects for...


  • United Kingdom The Engineer Full time

    Would you like to work for an exciting, expanding family-run business? About Us: I'Anson Bros Ltd is one of the leading animal feed manufacturers in the UK, a family-owned company with a 124-year history and a forward-looking approach to business, serving a local, national, and international customer base. The headquarters is based in Masham, North...


  • United Kingdom The Chemical Engineer Full time

    Process Systems Sussex / Surrey Our client is a world leading developer, engineer and fabricator of large-scale air emission control technology used on a variety of power, petrochemical, refinery and oil and gas plants around the globe. Project values can reach £15M. The business is currently looking for an experienced designer to lead the process...


  • United Kingdom The Engineer Full time

    Location : Tewkesbury Salary: £30,000 to £40,000 per annum depending on experience. Job Type : Full-time, permanent. 39 hours per week Monday - Thurs 8-5pm Friday 8-1pm Located in Tewkesbury, Gloucestershire, we provide a wide range of precision engineered capabilities and a looking for an experienced CNC machinist with positive attitude capable of...


  • United Kingdom Bonhill Partners Full time

    Please note, sponsorship is not available* Bonhill Partners are working with a large global asset management firm on their M365 and SharePoint implementation. As such they require an IT Systems Engineer to join and help with the project delivery. This role is fully remote in the UK, with the option to work from the office if preferred in Liverpool. ...


  • United Kingdom Endeavour Recruitment Solutions Full time

    Clear scope of the migration which is aligned with the stakeholders Components needed for the migration (hybrid, MRS, ADFS, identities) designed and set-up Migration scripting developed and tested Executed migration Aftercare and hand-over to Ops organization Project Description The main objective of the Workplace Services program is...