Membership Manager: Museum of the American Revolution

3 weeks ago

Brynmawr Blaenau Gwent, United Kingdom Bryn Mawr College Full time

THE MUSEUM OF THE AMERICAN REVOLUTION’s mission is to uncover and share compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, juststeps away from Independence Hall, the Museum serves as a portal to the region’s many Revolutionary sites, sparking interest, providing context, and encouraging exploration. Since opening to the public in 2017, the Museum has gained public and critical acclaim for its “nuanced, warts-and-all version of the American Revolution” and established itself as a destination that brings history to life in a unique and powerful way. Nearly a million visitors have experienced the Museum’s rich, complex, and inspiring Revolutionary story and millions more have engaged with this fuller, more inclusive telling through online exhibits, interactives, and other virtual programs. As we march toward the 250th anniversary of the nation’s birth in 2026, the Museum is poised to play a leadership role as a galvanizing force to help guide our country on a path toward building “a more perfect union.”

Position Description

Part of a dynamic team reporting to the Director of Leadership Giving, the Membership Manager advances the Museum’s mission through member retention, acquisition, and cultivation strategies for this complex national Membership program of 4,500 households. Working collaboratively with the Leadership Giving, Marketing, and Visitor Engagement teams, the Membership Manager will steward and develop the Membership program through multiple print and digital communication channels including direct mail and e-mail marketing, plus on-site and virtual programming. This position is responsible for a portion of the Museum’s overall contributed revenue goal.

The Membership Manager directly oversees direct mail and online campaigns for Member acquisition and retention programs, plus a robust member-centric fulfillment process. Analyzes renewal rates, trends, and performance to identify data-driven strategies and new opportunities for growth. Works with Visitor Engagement teams to promote and sell Membership at the Museum, and Marketing to promote Membership in printed and online materials to encourage prospects to join and support. Alongside the Special Programs Manager and Leadership Giving Manager, this position elevates the Member experience through digital communications, exclusive programming, and outstanding customer service.

Primary Responsibilities

·Working closely with Director of Leadership Giving, analyze and identify data-driven strategies for Member acquisition, retention initiatives, plus on-site and virtual Member experiences. Work collaboratively with Leadership Giving team to execute outstanding calendar of events and communications that encourages joining, renewals and upgrades.

·Oversee tactics and timelines for multi-channel acquisition, retention, upgrade, and recapture direct mail campaigns, integrating printed mailings with emails and web content.

·Schedule and manage monthly printed and email renewals with outside vendor to assure accuracy and timely delivery based on list preparation, production, approval process and mailing dates.

·Work in Raiser’s Edge and MS Excel to produce monthly mailing lists with segmented variable data for targeted renewal and acknowledgement letters recognizing members at each stage in their membership experience.

*Enter payments to process and update member records in Raiser’s Edge and Galaxy Ticketing. Ensure accuracy of member information between databases to support membership sales, renewals, and customer service.

*Work hands-on to update, print, fulfill and mail acknowledgement letters for new, renewing, upgrade and gift membership sales. Work with Development and Visitor Engagement teams to train and manage staff to assist in fulfillment process during peak periods and assure timely delivery of materials to members.

·Act as primary point of contact for Museum Members, answering Member phone line and ensuring timely and efficient responses to phone, email, and mail inquiries, and provide excellent customer service.

·Develop strategies to advance on-site Membership sales, working closely with the Visitor Engagement team to train frontline staff and implement sales incentives. Collaborate with Marketing team to promote Membership as part of visitor transactions through Membership materials and special promotions.

·Represent the Museum at Member programs and participate in select donor cultivation programs throughout the year. Assist with departmental events and activities as assigned.

·Draft content for select Membership communications and marketing materials including letters, e-mails, newsletters, postcards, and other core Membership materials.

·Collaborate with Museum’s graphic designer and outside vendors to track inventory and ensure all Membership materials are accurate and updated with the latest information and benefits.

·Work some evenings and occasional weekends, including select high-volume gift processing days between December 26 – December 31.

·Sustain a team-oriented, supportive environment that maintains high standards and encourages creativity, collaboration, and professional growth.

·Actively support the Museum’s commitment to equity, diversity, access, and inclusion, with an aim to increase and deepen the participation of all audiences in museum activities.

Education:

Experience/Skills:

·Minimum 3 years membership related experience, ideally managing multi-channel direct-marketing campaigns as revenue streams (acquisition, retention, and upgrades)

·Demonstrated experience working with direct mail and/or bulk-mail production

·Database management skills, preferably skilled in Raiser’s Edge (data entry through reports)

·Excellent verbal and written communication skills

·Familiarity with ticketing systems

·Strong customer services skills and ability to work with staff at all levels

·Fiscal responsibility including maintaining budgets and managing budget projections

·Excellent organizational skills

·Ability to produce under tight deadlines with multiple priorities

·Ability to work independently and as part of a dynamic team

·Ability to work weekends, evening hours, or holidays as needed

The Museum of the American Revolution ( is an Equal Opportunity Employer.

#J-18808-Ljbffr

  • Director of Marketing: Museum of the American Revolution

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    THE MUSEUM OF THE AMERICAN REVOLUTION’s mission is to uncover and share compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, juststeps away from Independence Hall, the Museum serves as a portal to the...

  • Marketing Manager: Museum of the American Revolution

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Marketing Manager will work closely with the Director of Marketing to develop, manage, and implement marketing strategies that result in audience growth, increased visibility and brand awareness, on-site attendance, and digital engagement. Primary Areas of Responsibility: Assist Director of Marketing with development of goal-driven, audience-centric...

  • Accounting Manager: Museum of the American Revolution

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Accounting Manager position reports to the CFO and assists with oversight of all financial operations. Crucial attributes include a high level of organizational and multi-tasking skills, excellent computer literacy, strong oral and written communication skills, and a minimum of five years of daily sales experience, preferably in a museum setting. Must...

  • Evening & Marketing Manager

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    THE MUSEUM OF THE AMERICAN REVOLUTION’s mission is to uncover and share compelling stories about the diverse people and complex events that sparked America’s ongoing experiment in liberty, equality, and self-government. Ideally situated in the heart of historic Philadelphia, juststeps away from Independence Hall, the Museum serves as a portal to the...

  • Grants Manager: Delaware Art Museum

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Delaware Art Museum is a small, collaborative community in which each member of the team is uniquely valued for their skills. We are seeking aGrants Manager, who will work across the Museum to meet revenue goals through developing and managing foundation and corporate, and government grants. The Grants Manager will focus on matching the funding sources...

  • Director, Corporate and Foundation Relations: Please Touch Museum

    4 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Reporting to the Chief Development Officer, the Director of Corporate and Foundation Relations will take the lead in identifying, cultivating, securing funding, and stewarding foundation, government and corporate partnerships and grants regionally and nationally. This position will work collaboratively across PTM departments: Development, Executive, Museum...

  • Coordinator of Community Engagement: Philadelphia Museum of Art

    2 days ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Coordinator of Community Engagement is a member of the Community Engagement and Access team, within the division of Learning & Engagement. This position will help strengthen relationships with local artists, community members, and organizations through the development and stewardship of programming and arts education. Additionally, the Coordinator...

  • Controller: Independence Seaport Museum

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Description: The Controller is responsible for overall financial, personnel and risk management activities of the Museum. S/he works as part of the Museum’s leadership team and in cooperation with the Board of Port Wardens to ensure the financial health of the organization. Qualifications: • Minimum of BS in Finance or Accounting from an accredited...

  • Altru Development Analyst: Independence Seaport Museum

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Compensation : Competitive compensation commensurate with experience; generous benefits package Description : Reporting to the Director of Development, the Altru Development Analyst serves as the primary Altru database administrator and the resident expert ensuring exceptional gift record management and reporting, donor communications, and gift...

  • Director of Events: Seaport Museum

    2 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Hours: Full-time; days and hours may vary with event bookings. Weekend and evening hours required. Reports to: Executive Vice President & Chief Operating Officer Description: The Director of Events is responsible for promoting event space at the museum to achieve revenue goals and maximize ISM exposure to potential clients in the region and to the...

  • Budget Finance Analyst-Grants and Projects: Philadelphia Museum of Art

    2 days ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Reporting to the Director of Finance, the Budget Finance Analyst-Grants and Projects including restricted and unrestricted designated funds will be responsible for the development, monitoring, and reconciliation of grant and project budgets. This position will work closely with principal investigators (PI) to manage study and research budgets and monitor...

  • Director of Events: Independence Seaport Museum

    2 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Director of Events is responsible for promoting event space at the museum to achieve revenue goals and maximize ISM exposure to potential clients in the region and to the events community. This includes the sale, oversight, and successful execution of Independence Seaport Museum’s space rentals and events. This position provides services to clients...

  • Visitor Services Supervisor

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Visitor Services Manager oversees all administrative, managerial, and budgetary aspects of the Visitor Services Department. This includes the strategic planning and execution of visitor services goals and advertising strategies. He/She serves as an Ambassador for the Museum and is responsible for the overall management of customer service as well as...

  • Chief Operating Officer: National Liberty Museum

    2 days ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    TheNational Liberty Museum(NLM) seeks a dynamic leader to oversee itsOperationsDepartment and diversebusinessinitiatives. Reporting to the Museum’sChief Executive Officer, the successful candidate will play an integral role on the Museum’s senior leadership team andwill possess an entrepreneurial spirit as well as excellent strategic and tactical skills...

  • Manager Academy Development

    18 hours ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Manager of Development Events is responsible for the vision and strategic development of events in support of the fundraising initiatives and goals of the development department. The Manager serves as lead planner for a portfolio of events, including PAFA’s two keystone revenue generating events; the Annual Student Exhibition Preview Party and...

  • Online Operations Development Manager

    2 days ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Founded in 1805, the Pennsylvania Academy of the Fine Arts (PAFA) is America’s first school and museum of fine arts. Located in center city Philadelphia, PAFA is intimate in scale with a strong sense of community. PAFA’s undergraduate degree offerings include a BFA in Studio Art and a coordinated BFA with the University of Pennsylvania. Graduate programs...

  • School Finance and Operations Manager

    2 days ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    Founded in 1805, the Pennsylvania Academy of the Fine Arts (PAFA) is America’s first school and museum of fine arts.Located in center city Philadelphia, PAFA is intimate in scale with a strong sense of community.PAFA’s undergraduate degree offerings include a BFA in Studio Art and a coordinated BFA with the University of Pennsylvania. Graduate programs...

  • Director of Development: Mütter Museum

    3 weeks ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Director of Development will join a talented fundraising team and will be primarily responsible for managing The College of Physicians’ overall giving efforts. Reporting to the Vice President of Development, the Director of Development is also responsible for cultivating, stewarding, and securing mid-level gifts while expanding the donor pipeline. ...

  • Temporary Planning Coordinator

    2 days ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Coordinator of Community Engagement is a member of the Community Engagement and Access team, within the division of Learning & Engagement. This position will help strengthen relationships with local artists, community members, and organizations through the development and stewardship of programming and arts education. Additionally, the Coordinator...

  • Manager of Development Events: Pennsylvania Academy of the Fine Arts

    18 hours ago

    Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

    The Manager of Development Events is responsible for the vision and strategic development of events in support of the fundraising initiatives and goals of the development department. The Manager serves as lead planner for a portfolio of events, including PAFA’s two keystone revenue generating events; the Annual Student Exhibition Preview Party and...