1st - 2nd IT Line Support Analyst
3 weeks ago
IT Support Analyst - Global Law firm
Join the global IT support team of a leading US Law Firm, based in London. As part of this team, you will provide IT support to users in the London office - the firm’s largest satellite office, which has impressively doubled in recent years. Although based in London, you will play a crucial role in supporting multiple offices across the globe.
We’re seeking an experienced Legal IT Support Analyst to deliver outstanding 1st and 2nd line IT support to users in our Central London office. As part of this high-performing team, you’ll handle a variety of technical challenges, work on exciting IT projects, and collaborate with colleagues from offices worldwide.
If you’re passionate about delivering exceptional service, have experience in professional services (ideally legal), and thrive in a fast-paced environment, this role is made for you.
Provide 1st and 2nd line IT support for users in the London office.
Troubleshoot and resolve technical issues related to hardware, software, and networks.
Collaborate with international teams to ensure seamless IT operations across global offices.
Participate in projects to implement new technologies and improve existing systems.
Offer occasional on-site IT support during business trips in Europe.
Professional Experience: Previous IT support experience in a professional services environment, ideally within the legal sector.
Strong Experience with Microsoft Office 365 Suite and Microsoft Teams.
Experience with Legal systems like iManage, Intapp, Elite 3e, BigHand
Familiarity with Windows operating systems, iOS device support, and hardware troubleshooting.
AV system experience (MS Teams, Zoom, Webex
Be part of a close-knit, supportive IT team in a highly respected global law firm.
Work from a stunning office with breathtaking city views.
Enjoy opportunities for professional growth and development.
Experience occasional travel to other European offices.
If you’re a dedicated IT professional with a service-centric mindset and a desire to work for a world-leading organization, we’d love to hear from you. IT Support Analyst - Global Law Firm
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