Service Manager

2 weeks ago


Brackley Northamptonshire, United Kingdom Universal Business Team Full time
Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team Responsibilities: - Team Management o Manage and Lead a team of Engineers & Customer Service representatives. o Maintain a collaborative and positive work environment that encourages innovation & continuous improvement. o Motivate team members & work alongside Department managers to keep operations & mission aligned. - Technical Support o Oversee technical operations & assist when needed. o Ensure timely responses to customer inquiries & service requests - Customer Service o Define and uphold service level agreements, go above and beyond customer expectations. o Maintain & build relationships with larger customers Requirements

Leader and a team-player Take ownership and create a culture of trust and accountability Challenges the status quo and work well in high-pressure situations Exceptional prioritization and time management skills Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision Self-aware, flexible and open-minded Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset Advocate of the Service team and customers Benefits

Starting Salary 35,000K Quarterly Bonuses Holiday entitlement of 21 days per annum + bank holidays

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