Customer Training Support Advisor

3 weeks ago

Taunton Somerset, United Kingdom WPA (Western Provident Association) Full time €24,912 - €26,089

Do you have previous telephone experience and are looking for an exciting new career with a generous and innovative organisation where customer service is key?*
The starting salary is £24,912 rising to £26,089 following the probationary period, with the opportunity to progress to over £32,000.
The role is full time (37 hours per week) and is based in our office on Blackbrook Business Park in Taunton, TA1 2PE. Suitable candidates must live within a commutable distance to our office in Taunton (we recommend within 15 miles).
*WPA is a private healthcare provider with a difference. We are a non-for-profit organisation, so this enables us to make sure we give the most to our very important customers and our amazing employee’s. WPA has won many awards for the levels of service we give and WPA is the Which? Recommended Provider for private medical insurance.
We are fortunate to work in a modern building with plenty of great facilities and we use the best technology.
*We offer an attractive starting salary with plenty of room for progression if this is something you strive for. On top of a competitive salary, you will also be eligible for our non-contractual bonus, a generous treat paid at Christmas. Your health and wellbeing is very important to us and you will have access to private medical insurance cover through the Staff Healthcare Trust, a WPA cash plan and private remote GP services – there are also many other benefits including purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice.
We also have a great social life here too, whether it be part of a sports team, pizza on the patio after work or throwing one of our amazing WPA Party’s.
*A Customer Support Officer is the first point of contact for all customers enquiries and is predominately a telephone-based role dealing with a high volume of inbound calls. These roles help support our customers in their times of need including registering a claim and helping customers to find the right medical professional so they can access the best possible treatment – essentially delivering a service you are proud of. Customer Helpdesk – the first point of contact for customer queries via the telephone, WhatsApp and Livechat;
* Customer Relations – responsible for administration and support for existing business;
* Claim Inventory – assessing claim eligibility through reviewing cases and processing invoices;
* Customer Resolutions – including dealing with complex escalated queries and training.
Any successful candidates shall be allocated a department depending on previous experience and vacancies. Our office opening hours are Monday – Friday 08:00 – 19:00 and Saturdays 09:00 – 12:00 and you could work a variety of shifts within these times. (Evenings and Saturdays are fairly split amongst the team).
*This role is a great opportunity for someone who is passionate about delivering only the highest levels of customer service. You will need to have previous experience of working in a telephone based role, have personal resilience due to the fast paced and sometimes complex nature of the calls that you will take, including discussing personal or sensitive health issues. Application support*
If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.
*WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. Closing date: *This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.
*Job Types: Full-time, Permanent
Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Yearly bonus
Ability to commute/relocate:
* Taunton, TA1 2PE: reliably commute or plan to relocate before starting work (required)

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