Telecom Support Advisor

2 days ago


Peterlee County Durham, United Kingdom CCA Recruitment Group Full time

Senior Telecoms Support Consultant

5 per week | No weekends or bank holidays

Type: Permanent, Full-Time, Hybrid

Must-Have: Telecoms experience, including previous experience in selling telecoms, account management, or customer service in a B2B setting.
If you've got the telecoms know-how, a passion for B2B excellence, and the drive to deliver exceptional customer care, this is your time to shine. Join a company that puts people and the planet first while offering a work-life balance like no other.
To make utilities simple, slash waste, and go green while creating jobs people genuinely love.
We Invest in You: Building careers you're proud of.
Digital-First Experience: Making life smoother for businesses.
Innovative Broker Platform: The ultimate sales tool for multi-utility services.
What You'll Be Rocking as a Senior Telecoms Support Consultant:
Providing top-tier customer service through chat, email, and phone.
Collaborating with teams to deliver seamless 'One Operation' customer care.
Identifying improvement opportunities and coaching colleagues for excellence.
Streamlining processes to maintain efficiency and minimize risks.
Supporting B2B clients with their connectivity needs and ensuring they receive exceptional service.
Industry Pro: At least one year of telecoms experience in either selling telecoms, account management, or customer service.
Ready to support colleagues and keep the wheels turning.
Bonuses Galore : Earn extra with quarterly awards and annual bonuses that celebrate your hard work.
Redeem gift cards whenever you're recognised for a job well done.
Annual Leave : Recharge with 25 days of annual leave plus bank holidays.
Buy or Sell Holidays : Flexibility to buy or sell up to 5 extra days of annual leave.
Celebration Day : Take an additional day off to celebrate what matters most to you
Life Insurance : Feel secure with comprehensive life insurance covering you up to 3x your salary .
Enhanced Parental Leave : Enjoy up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave .
Access healthcare perks , including a cash plan for dental, optical, and physiotherapy treatments (up to £70 cashback).
Office Facilities : From a free gym and 20% café discount to ping pong , pool tables , and an arcade machine , we've got you covered
Free Breakfast : Enjoy fresh fruit, breakfast treats, and daily tea & coffee , plus a monthly breakfast buffet .
Social Events : Get involved in our vibrant social calendar, featuring summer & Christmas parties and regular team gatherings.
Free Parking : Simple and hassle-free parking at work.
Electric Car Scheme : Go green with our electric car scheme - because sustainability is in our DNA.
Cycle to Work Scheme : Save money, stay healthy, and reduce emissions with our salary sacrifice scheme.


CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. If you have received this electronic message in error, please notify me by replying to this e-mail.



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