Deputy Centre Manager

3 weeks ago

Hounslow Greater London, United Kingdom Mitie Full time

Job Description We are looking for an experienced Deputy Centre Manager to support the Centre Manager in ensuring full contractual compliance and adherence to legislation, company policies and procedures, contractual obligations, and financial parameters. In this role, you will lead, motivate, and coach the operational senior management team to uphold company values and vision, policies and procedures, and all contractual standards and Key Performance Indicators.

Working collaboratively with managers, you will develop innovative practices and service enhancements to add value to the provision for residents. You will liaise closely with business partners within Mitie, such as Training, HR, IT, and Finance, to ensure effective delivery of support services within the Centre.

Additionally, you will engage with key stakeholders including the Home Office, Independent Monitoring Board, Emergency Services, Border Force, NHS England, and the local Health Provider to resolve issues and ensure the smooth running of the Centre, providing quality services to residents.

You will ensure clear governance of incident management through well-defined processes and review systems, integrating HMIP ‘Expectations' into all key policies and raising awareness among staff to embed these principles.

You will work with staff across the Centre to foster a culture where people are respected, valued, treated with dignity, and recognised, ensuring a safe, inclusive, and positive environment. A commitment to continuous improvement and excellent service delivery is essential, with audit and compliance activities firmly embedded within each functional area.

Managing the financial and commercial aspects of the Centre's operational areas, you will develop and agree on budgets and expenditures to meet financial parameters and company targets. You will handle serious operational incidents, assuming the role of Silver Commander in liaison with both C+C and Home Office Gold Command. During periods of absence, you will deputise for the Centre Manager and participate in Mitie initiatives such as succession planning, the talent pipeline, and contributing to business development opportunities within Care and Custody.

The role includes forming part of a senior on-call roster alongside the Centre Manager and other senior leads, and undertaking Duty Director duties as required, which may include weekends.

Experience of incident management and resolution, including training at Silver Commander level, is crucial.

A demonstrable commitment to Mitie Values and expected behaviours is required, along with commercial acumen including budget management and driving financial efficiencies. Applicants should have demonstrable experience of line management and supporting/coaching managerial staff to achieve effective results.

The ability to perform well under pressure and balance competing priorities is essential, as is the ability to think creatively and apply innovation to service delivery. Experience of working within the immigration sector and a working knowledge of relevant policies and procedures is desirable. Additionally, knowledge of third-party expectations, including HMIP, and how these apply to the immigration estate, is advantageous.

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