Customer Training Support Advisor

2 weeks ago

London, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time

Job Description Join our client as a Customer Service Advisor
Our client is more than just a company — they're a community driven by a passion for student welfare and property expertise. As a Customer Service Advisor, you will play a crucial role in ensuring exceptionally high levels of customer service for student residents. You will be responsible for the day-to-day administrative tasks of our student accommodation facilities, ensuring effective communication through various platforms.
As a Customer Service Advisor, you will be in regular contact with our students, and you will play a huge role in the satisfaction and overall happiness of them. You will need to have excellent customer service skills and the ability to conduct your work efficiently and in a cheery and friendly manner.
Working hours : 40 hours per week, 5 days out of 7 on a rota.
CUSTOMER SERVICE:
Respond to enquiries from us via email, telephone, face to face, in-house applications, and social media platforms.
Support our students by keeping them informed via our various communication channels and ensure they are kept updated and informed with necessary information.
Signpost students to local/University lead wellbeing services and support.
ADMINISTRATION:
Overall general administrative tasks for the site such as answering the phones, returning emails, produce written correspondence, printing and filing documents.
Contribute to the delivery of all property KPIs including debt, sales, audits, and customer satisfaction surveys.
Ensure a high standard of property presentation, including reception and communal areas, show flats and customer rooms, taking steps to resolve any issues found.
Assisting and promoting events with our students and outreach sales events.
Assist with the planning and execution of marketing and promotional activities.
Help creating content for internal and external social media sites promoting the building.
Conduct termly inspections of the property to identify maintenance and repair needs.
Organise and prioritise resident-reported maintenance requests promptly and efficiently in line with SLA’s (Service Level Agreements)
Liaise with, provide access to, all contractors and tradespersons, highlighting any areas of concern to the Maintenance Team.
Assist the team in maintaining compliance with local building codes and health regulations.
Great teamworking and customer service skills
Resilience and adaptability, as well as a great cultural diversity awareness.
Previous experience of working within the Purpose Built Student Accommodation sector.
Previous experience of working without supervision.
Intermediate skills in using MS Office and CRM software.

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