Data Community and Engagement Officer

3 weeks ago


Birmingham, United Kingdom HSBC Full time

By doing this, you will uncover potential investment or protection needs for your customers, which will generate quality appointments or referrals into Wealth Advice and/or digital channels.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Providing Wealth & Protection Advice referrals from established Customer profiles using both contact lists & artificial intelligence data, ensuring the customer is then referred to the most appropriate channel to meet their needs.
* Building relationships with customer and colleague groups, acting as a primary contact for Wealth advice referrals.
* Delivering the proposition by providing a consistently excellent customer/client experience and encouraging customer/client to use digital channels where available
* Adhering to HSBC & Regulatory procedures and guidelines applicable to the role.
* Guiding a customer through a digital journey/application on My Investments, providing support and guidance without giving advice.
* Explaining technical requirements of all digital services to a customer in a clear way to ensure the customer understands each stage of the service and what information is required

* Experience working with customer contact opportunity data when reviewing contact opportunities presented to them.
* Have a passion for continuously delivering a superior customer experience.
* Hybrid Working Role - The Wealth Engagement Team supports flexible working. This role will be based in Birmingham or Sheffield for 3 days per week, and 2 days working from home. Our department operates within the following working hours - 8am to 8pm, Monday to Friday and Saturday 9-5pm

Being open to different points of view is important for our business and the communities we serve. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

Telephone: (phone number removed)



  • Birmingham, United Kingdom Maternity Engagement Action CIC Full time

    We are seeking a people person, who is passionate about amplifying the voices of Black birthing women, has good leadership skills, actively listens, compassionately communicates, and connects from the heart with volunteers, Black maternal women, and the wider perinatal community. **MAIN RESPONSIBILITIES** **Stakeholder Engagement** - Lead the MAC volunteer...


  • Birmingham, United Kingdom Gleeson Recruitment Group Full time

    **Job title**: Communication and Engagement Officer **Location**: Birmingham | hybrid working pattern **Salary**: Up to £28,000 **Contract**: Permanent **Start date**: Immediate start Gleeson Recruitment Group have partnered with a growing Midlands based financial services business who are looking for a Communication and Engagement Officer. This role will...


  • Birmingham, United Kingdom Environmental Compliance & Services Ltd (ECAS) Full time

    Love the Environment? Are you a skilled communicator? Do you want to make a difference in your community? We are looking for people who are passionate about the environment and their community to join our team as a Community Engagement Officer. This role will help to achieve positive change in their local area by engaging with, and as necessary, working to...


  • Birmingham, United Kingdom Pathway Group Full time

    **Intent**: Pathway Group aspires to be an organisation that Changes Lives Through Skills and Work with the aim of making a meaningful and impact difference to clients and learners. We do this by becoming an indispensable partner of choice to funding bodies, other lead providers, employers, and supply chain delivery partners. We are seeking a highly skilled...


  • Birmingham, United Kingdom University of Birmingham Full time

    **Position Details** College of Geography, Earth and Environmental Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £29,762 to £32,411, with potential progression once in post to £36,333 Grade 6 Full Time / Fixed Term contract up to March, 2026 Closing date: 31st March...


  • Birmingham, Birmingham, United Kingdom Institute for Leadership and Community Development Full time

    The post will be situated in the Institute's Hasanat Centre for Islamic Studies. The successful candidate will be required to develop and implement robust and comprehensive marketing and communications plans that maximise the recruitment of students in our Arabic and Islamic Studies programme. Oue flagship Arabic and Islamic studies programme is completely...


  • Birmingham, United Kingdom Institute for Leadership and Community Development Full time

    The post will be situated in the Institute’s Hasanat Centre for Islamic Studies. The successful candidate will be required to develop and implement robust and comprehensive marketing and communications plans that maximise the recruitment of students in our Arabic and Islamic Studies programme. Oue flagship Arabic and Islamic studies programme is completely...


  • Birmingham, United Kingdom Department for Business and Trade Full time

    **Details**: **Reference number**: - 335630**Salary**: - £53,560 - £60,118- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Domestic and International Markets and Exports**Type of role**: - Operational Delivery - Project Delivery**Working pattern**: -...


  • Birmingham, United Kingdom NHS Blood and Transplant Full time

    **Community Engagement Coordinator - Plasma** **Job Summary** This is a brand-new role which is critical to our future success in collecting Plasma donations. Through your efforts, you will be supporting the delivery of important Community Engagement activity for NHS Blood and Transplant that will save and improve people’s lives. As a Community...


  • Birmingham, United Kingdom Pathway Group Full time

    We are seeking an experienced Employer Engagement Officer to join our Bootcamp team who will be responsible or establishing and nurturing relationships with employers to facilitate job placements and career opportunities for our bootcamp graduates. You will serve as a bridge between our learners and the industry, advocating for their skills and connecting...

  • Engagement Officer

    1 month ago


    Birmingham, United Kingdom Mitie Full time

    **Job Overview**: Our people are our biggest asset and therefore both individual and team engagement is fundamental to the success of our business. The role of Engagement Officer will create a People Strategy which includes reward & recognition, employee forums, and will create and gather ideas for engagement events for our frontline team of 1800+ Cleaning...


  • Birmingham, United Kingdom London School of Science and Technology (LSST) Full time

    The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses. The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background,...


  • Birmingham, United Kingdom Platform Housing Group Full time

    The Vacancy Can you help to build sustainable communities by championing the difference that digital inclusion can make?  We are currently recruiting for a Digital Transformation Officer to join our Community Engagement team.  As a Digital Transformation Officer, you will lead in the...


  • Birmingham, United Kingdom Birmingham City FC Community Trust Full time

    **Community Project Officer** We are seeking a Community Project Officer at the Trust to work primarily on our new Thrive on my Doorstep programme. At the Trust we are extremely passionate about providing opportunities for everyone and we create programmes which aim to increase engagement in sport and activity, providing opportunities to those who may face...


  • Birmingham, United Kingdom Workingmums Full time

    By doing this, you will uncover potential investment or protection needs for your customers, which will generate quality appointments or referrals into Wealth Advice and/or digital channels. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes...

  • Data Analyst

    1 month ago


    Birmingham, United Kingdom Data Careers Full time

    Data AnalystLocation: Hybrid, one day a week in the Birmingham office Salary: £33,500 (dependent on your experience)Skills: Power BI, presentation and communication skills Job Purpose: As a Data Analyst, your role goes beyond mere number-crunching; it involves shaping the data landscape to reveal insights that influence our understanding of consumer...


  • Birmingham, United Kingdom University College Birmingham Full time

    **Job Title**: Student Engagement Officer **Location**: Birmingham **Salary**: £26,444 - £28,759 per annum - SS3. **Job type**: Permanent, Full-time. University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. **The...


  • Birmingham, United Kingdom Birmingham City Football Club Community Trust Full time

    **Community Project Officer** We are seeking a Community Project Officer at the Trust to work primarily on our new Thrive on my Doorstep programme. At the Trust we are extremely passionate about providing opportunities for everyone and we create programmes which aim to increase engagement in sport and activity, providing opportunities to those who may face...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** **Our tenants are at the heart of our organisation - we want to hear the views of all tenants as it makes a big difference to how we improve the services they receive.** Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to...


  • Birmingham, United Kingdom University College Birmingham Full time

    **Job Title**: Student Engagement Officer **Location**: Birmingham **Salary**:£26,444 - £28,759 per annum - SS4 **Job type**: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. **The...