Production IT Support Engineer
3 weeks ago
Who we are looking for An IT Operations Engineer, who will use bespoke tools to proactively monitor key infrastructure, whilst supporting the live production environment of our website.
The IT Operations team is primarily focused on providing support to the production IT service, comprising all customer facing products and critical internal Business systems.
Whilst this is an IT based role, prior technical experience is not a prerequisite, as all relevant training will be provided.
Working knowledge of computer networking and Cisco technologies.
Experience working with and troubleshooting Windows Server and Linux operating systems.
Maintaining vigilant to early warnings raised via the Networks Operations Centre, monitoring wall and alarm consoles and ensuring that alerts are handled in accordance with agreed policies in a timely and efficient manner.
Completing daily tasks to ensure production systems are functioning correctly.
Measuring the impact of system, policy or procedural change and providing prompt and accurate feedback.
Coordinating planned maintenance work and checking for scheduling clashes for all high risk changes.
Acting as the first point of contact for the production IT service and associated Infrastructure for internal departments and senior members of staff.
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Production Support Engineer
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