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Production Support Engineer

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom BET365 Full time
About the Role

We are seeking a highly skilled IT Operations Engineer to join our team at Bet365. As a key member of our IT Operations team, you will play a critical role in ensuring the smooth operation of our production IT service.

Key Responsibilities
  • Incident Management: Respond to, investigate, escalate, and resolve incidents and changes that affect the business in a timely and efficient manner.
  • Monitoring and Maintenance: Maintain vigilant monitoring of early warnings raised via the Networks Operations Centre, ensuring that alerts are handled in accordance with agreed policies.
  • Communication: Communicate effectively with senior managers and stakeholders when dealing with escalated issues, and provide prompt and accurate feedback on the impact of system, policy, or procedural changes.
  • Change Management: Log requests for change and incidents in the Remedy ticketing system, and coordinate planned maintenance work to ensure minimal disruption to our services.
  • Stakeholder Management: Act as the first point of contact for the production IT service and associated infrastructure for internal departments and senior members of staff.
Requirements
  • Strong Interpersonal Skills: Excellent ability to multitask, communicate effectively, and work unsupervised.
  • Technical Skills: Working knowledge of computer networking and Cisco technologies, experience working with and troubleshooting Windows Server and Linux operating systems.
  • Analytical and Troubleshooting Skills: Excellent analytical and troubleshooting skills, with high attention to detail.
  • Self-Motivation: Self-motivated with a willingness to learn new skills and adapt to changing circumstances.