Customer Service Coordinator
4 weeks ago
Customer Service Coordinator
Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.
Contract: Permanent
Hours: Full Time
To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Manage the service book, service call traffic and planning of all aspects of the services we offer.
Liaise with factories and suppliers ensuring customer service excellence.
Support the Finance department to ensure payment / credit terms are adhered to.
Complies with financial regulations, policies, and controls.
Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
Ensure service targets and KPI's are achieved, and expectations are met with optimum levels of quality & service delivery.
Ensure accuracy and quality of all processes.
Ensure the delivery of quality customer service.
Support any escalations with a one call resolution.
Continuously monitor own performance for maximum efficiency
Maintain customer relationships across all of our customers and escalate concerns where necessary.
To support holiday cover for the Sales Operations Manager when required
Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
High standard of IT literacy including accounting software, MS Office, advanced Excel skills.
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