Customer Service Coordinator
2 weeks ago
Job Title: Customer Service Coordinator Location: Leeds Pay rate: £12.50 p/h Work Pattern: 9:30 - 18:00 About FRG
At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.
Why FRG? Dynamic Environment:
Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
Innovative Solutions:
Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
Professional Growth:
Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
Industry Recognition:
As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.
- Addressing customer inquiries promptly and effectively.
- Quality checking and ensuring the accuracy of reports sent to clients.
- Managing incoming calls with a focus on delivering exceptional customer service.
- Requesting and raising quotations from service providers.
- Collaborating with different departments to facilitate seamless service onboarding.
Essential:
Commitment to providing first-class customer service.
Strong communication skills, both written and verbal.
Excellent attention to detail.
Basic PC skills including Microsoft Word and Excel.
Desirable:
Background in facility management (FM)
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