Customer Service Coordinator

2 weeks ago


United Kingdom First Response Group Full time

Job Title: Customer Service Coordinator Location: Leeds Pay rate: £12.50 p/h Work Pattern: 9:30 - 18:00 About FRG

At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.

Why FRG?

Dynamic Environment:
Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.

Innovative Solutions:
Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.

Professional Growth:
Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.

Industry Recognition:
As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.

Job Description Key Responsibilities:
  1. Addressing customer inquiries promptly and effectively.
  2. Quality checking and ensuring the accuracy of reports sent to clients.
  3. Managing incoming calls with a focus on delivering exceptional customer service.
  4. Requesting and raising quotations from service providers.
  5. Collaborating with different departments to facilitate seamless service onboarding.
Requirements:

Essential:
Commitment to providing first-class customer service.

Strong communication skills, both written and verbal.

Excellent attention to detail.

Basic PC skills including Microsoft Word and Excel.

Desirable:
Background in facility management (FM)

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