Senior Customer Service Coordinator

1 month ago

United Kingdom Woodland Group Full time

The Woodland Group are recruiting an exceptional Senior Customer Service Coordinator to join our Fulfilment team in Harlow on a 12-month FTC. This is a pivotal role interacting with our key customers requiring strong leadership skills, the ability to calmly manage customer enquiries under pressure and build strong business relationships. The Senior Customer Service Coordinator acts as first point of contact for our key customers managing effectively and efficiently, any problems or concerns with the receiving, storing and shipping of goods.

About us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

  • Use the most appropriate method of communication when the first point of contact being for key customers.
  • Develop and maintain effective working relationships with key customers to develop more business opportunities.
  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.
  • Liaise with customers to ensure all documents are received within the designated time frame.
  • Pro-actively place calls with customers, assisting them with any problems they may have provided advice on all ETA’s, expected deliveries and any other requirements they may require in a professional manner.
  • Be a focal point for all queries from Key Account Customers.
  • Any other duties as required by management for the smooth and efficient operation of the department.
  • Ensure all reports and KPIs are sent to the Customer in the timeline agreed on their SLA.
  • Ensure all deadlines are met in line with the SLA.
  • Arrange monthly and quarterly review with Customer in line with criteria requested by Customer.

Hours 9-5 Monday to Friday.

About you:

You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. This role needs an innovative and agile approach to constantly implement change and improve the operation. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for This includes...

  • Generous holiday allowance which rises with service.
  • Recognition awards and Incentives.
  • Length of service incentives
  • Enhanced occupational maternity pay
  • Profit share scheme
  • Salary sacrifice pension scheme
  • Life assurance
  • Health cash plan
  • Mental health and stress hotline
  • Retail discounts and awards
  • Discounted health club membership
  • Real career opportunities
  • Team bonding opportunities and events
  • To be part of a fast-moving exciting company with a great team of people.
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER

  • Customer Service Coordinator

    3 weeks ago

    United Kingdom MacDermidConnect, inc. Full time

    5 days ago Be among the first 25 applicants MACDERMID ALPHA ELECTRONIC SOLUTIONS MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. Business Unit: MAES Division: SAS...

  • Customer Service Coordinator

    3 weeks ago

    United Kingdom Crest Nicholson plc Full time

    Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson's South Division are looking for a Customer Service Coordinator to join the growing team at our office in Addlestone. Customer service is...

  • Customer Service Coordinator

    3 weeks ago

    united kingdom Crest Nicholson plc Full time

    Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.Crest Nicholson's South Division are looking for a Customer Service Coordinator to join the growing team at our office in Addlestone.Customer service is central to...

  • Customer Service Coordinator

    2 weeks ago

    United Kingdom Lloyd Recruitment - East Grinstead Full time

    Lloyd Recruitment Services are working with a global business in Uckfield who are seeking a Customer Service Coordinator to join their team on a fulltime, permanent basis. Salary, Benefits, and Perks: Salary: 24,000 plus excellent company benefits Hours: Monday to Friday 25 days holiday + Bank Holidays Pension: up to 5% matched Discounts across retail...

  • Customer Service Coordinator

    3 weeks ago

    United Kingdom MacDermidConnect, inc. Full time

    MACDERMID ALPHA ELECTRONIC SOLUTIONS MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. Business Unit: MAES Division: SAS Commercial MACDERMID ALPHA ELECTRONIC...

  • Customer Service Coordinator

    1 month ago

    United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues...

  • Customer Service Coordinator

    2 weeks ago

    United Kingdom BMS Performance Full time €16,500

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to...

  • Customer Service Coordinator

    2 weeks ago

    United Kingdom BMS Performance Full time €16,500

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to...

  • Customer Services Coordinator

    4 weeks ago

    United Kingdom Smurfit Kappa Full time

    Customer Services Coordinator West Auckland Full Time / 12-month Fixed Term Contract Do you want to work for a company who cares for its employees & customers in equal measure is serious about sustainability & the environmental impact of its products & processes can provide a long-term future & personal development for those who aspire ...

  • Customer Service Coordinator

    3 weeks ago

    United Kingdom Lovell Full time

    Permanent - Full Time - 39 hours per week We are currently looking to recruit a Customer Service Coordinator to join our team in our Cardiff office. This is a fantastic role for anyone who is keen to progress within the housing industry! Reporting to the Customer Service Manager, you'll manage and deliver the administration process relevant to...

  • Customer Service Coordinator

    4 weeks ago

    United Kingdom Cavendish Professionals Full time €30,000 - €35,000

    ***CUSTOMER CARE COORDINATOR - WOKING - £30-35k PER ANNUM*** Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects. They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be...

  • Customer Service Coordinator

    4 weeks ago

    United Kingdom Cavendish Professionals Full time €30,000 - €35,000

    ***CUSTOMER CARE COORDINATOR - WOKING - £30-35k PER ANNUM*** Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects. They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be...

  • Customer Service Coordinator

    2 months ago

    United Kingdom Sharpsmart UK Full time

    Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. Your role...

  • Customer Service Coordinator

    2 months ago

    United Kingdom Sharpsmart UK Full time

    Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. Your role...

  • Customer Service Coordinator

    4 weeks ago

    United Kingdom Cavendish Professionals Full time €30,000 - €35,000

    CUSTOMER CARE COORDINATOR - WOKING - £30-35k PER ANNUM*** Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects. They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be...

  • Customer Service Coordinator

    4 weeks ago

    United Kingdom Cavendish Professionals Full time €30,000 - €35,000

    CUSTOMER CARE COORDINATOR - WOKING - £30-35k PER ANNUM*** Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects. They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be...

  • Customer Service Coordinator

    3 weeks ago

    United Kingdom Sharpsmart Ltd Full time

    Sharpsmart Normanton are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site. Managing the daily administration and customer service process for specific contracts, the role will support the production and transport teams through excellent planning, prioritizing and problem solving skills and outstanding...

  • Customer Service Coordinator

    4 weeks ago

    United Kingdom First Response Group Full time

    Job Title: Customer Service Coordinator Location: Leeds Pay rate: £12.50 p/h Work Pattern: 9:30 - 18:00 About FRG At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a...

  • Customer Service Experience Coordinator

    3 weeks ago

    United Kingdom Eco Careers LTD. Full time

    We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South East, at our Caterham office in Surrey. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are...

  • Customer Service Coordinator

    3 weeks ago

    United Kingdom Lovell Full time

    Permanent – Full Time – 39 hours per week We are currently looking to recruit a Customer Service Coordinator to join our team in our Cardiff office. This is a fantastic role for anyone who is keen to progress within the housing industry! Reporting to the Customer Service Manager, you'll manage and deliver the administration process relevant to post...