Enterprise Customer Success Manager

2 weeks ago

London, United Kingdom Miro Group Full time

Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing The Customer Success team is a global group and this role sits in UK/I on the Enterprise Customer Success Team based out of our London, UK hub. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here .

About the Role

Miro is growing its Customer Success organization, and we are looking for customer-centric individuals An Enterprise Customer Success Manager has many responsibilities - from crafting a rollout plan to establishing key relationships with both new and existing customers to co-creating a narrative around the value achieved with Miro.

You will impact our customers immensely by helping them outline their visual collaboration objectives through the creation of a joint success plan. This plan will serve as the foundation to drive value across their journey with Miro.

By building significant relationships with each Enterprise customer from their first day with Miro, you will understand our customer's needs and proactively identify ways in which they can interact with Miro to achieve their goals

What you’ll do
  • Manage a portfolio of Enterprise customers within our comm and grow segment
  • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
  • Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
  • Identify, track, and improve the health status of each of your customers
  • Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
  • Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
  • Be the voice of the customer back into our organization
  • Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs
What you’ll need
  • 3+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
  • Consistent track record of handling portfolios of 30-50 Enterprise accounts
  • Ability to recognize and maximize business value as well as internal opportunities
  • Ability to strategically prioritize your book of business
  • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
  • Experience or high curiosity about the SaaS space
  • Strong verbal and written communication skills
  • Excellent listening skills, customer-centric mentality and empathy towards users and customers
  • Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
  • Willing and able to travel abroad regularly
What's in it for you
  • Competitive equity package
  • Health insurance for you and your family
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Apply for Enterprise Customer Success Manager (UK/I)

First Name *

Last Name *

Email *

Resume/CV *

Resume/CV *

Attach File types: pdf, doc, docx, txt, rtf
File size: max 4MB

Cover Letter

Attach File types: pdf, doc, docx, txt, rtf
File size: max 4MB

LinkedIn Profile *

How many customers are part of your book of business? *

By submitting my application I agree that my data is being stored and processed.

Job ID

A 30-min interview to discuss the role, background and experience, and learn more about your motivation to join Miro.

02. Hiring Manager

The hiring manager (usually your future manager) will meet to discuss your experience and fit for the role.

03. Skill Assesment

An interactive presentation to see your skills in action, based around a particular case study or business problem.

04. Meet the Team

Meet with a variety of Mironeers to get a feel for what it’s like to work together, and learn more about Miro’s culture.

Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.

#J-18808-Ljbffr

  • Manager, Enterprise Customer Success

    2 weeks ago

    London, United Kingdom Go1.com Full time

    The Opportunity Go1 is seeking a highly motivated and experienced Manager of Enterprise Customer Success to join our team in the EMEA region. As the Manager of Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) to ensure the successful adoption, retention, and growth of our enterprise clients. You...

  • Enterprise Customer Success Manager

    1 month ago

    London, United Kingdom Workato Inc Full time

    Responsibilities We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager to join our team. In this role, you will be working with our Enterprise customers and ensure their success via rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager you will play...

  • Enterprise Customer Success Manager

    1 month ago

    London, United Kingdom Smarsh Inc. Full time

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....

  • Enterprise Customer Success Manager

    1 month ago

    London, United Kingdom Smarsh Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or...

  • Senior Customer Success Coach, Enterprise

    5 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Chrome Enterprise Customer Success Manager

    1 week ago

    London, United Kingdom Career Moves Group Full time

    **Chrome Enterprise Customer Success Manager** **Location**:London (Hybrid) **Length**:February 2023 for 11.5 months **Rate**:£35.58 p/h **Hours**:9am - 6pm - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. - Adjust leavers (e.g., schedule, staffing, features) to deliver results on time. Monitor and...

  • Enterprise Client Success Manager

    4 days ago

    London, United Kingdom in Newbury Full time

    Job Title: Enterprise Client Success Manager Location: London / Hybrid Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically...

  • Enterprise Client Success Manager

    1 week ago

    London, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success ManagerLocation: London / Hybrid Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...

  • Enterprise Client Success Manager

    1 week ago

    London, United Kingdom IG Recruit Full time

    Job DescriptionJob Title: Enterprise Client Success ManagerLocation: London / Hybrid Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This...

  • Enterprise Client Success Manager

    1 week ago

    London, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: London / Hybrid Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically...

  • Enterprise Client Success Manager

    1 week ago

    London, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: London / Hybrid Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically...

  • Senior Customer Success Manager

    2 weeks ago

    London, United Kingdom in Newbury Full time

    Home Senior Customer Success Manager jobs in London 115 Senior customer success manager jobs in London Senior Enterprise Customer Success Manager Market Recruitment Ltd 02.05.2024 Senior Enterprise Customer Success Manager Greater London, London Market Recruitment Ltd 02.05.2024 Want to be part of a fast growing SaaS company as it builds out its...

  • Customer Success Manager

    1 week ago

    London, United Kingdom zeroG - AI in Aviation Full time

    Customer Success – Customer Success Management / We're looking for our next Customer Success Manager to join our growing London team! Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and strategic expansion across an Enterprise book of business. You will work...

  • Enterprise Client Success Manager

    1 week ago

    London Area, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success ManagerLocation: London / Hybrid Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...

  • Enterprise Client Success Manager

    1 week ago

    London Area, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success ManagerLocation: London / Hybrid Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...

  • Enterprise Client Success Manager

    1 week ago

    London Area, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success ManagerLocation: London / Hybrid Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...

  • Enterprise Client Success Manager

    1 week ago

    London Area, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: London / Hybrid Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically...

  • Customer Success Manager

    2 weeks ago

    London, United Kingdom Miro Group Full time

    Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. The Customer Success team is a global group and this role sits in UK/I on the Enterprise Customer Success Team based out of our London, UK hub. Our team is focused on delighting our customers by being a...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Senior Customer Success Manager, Enterprise

    4 weeks ago

    London, United Kingdom productboard, Inc Full time

    Senior Customer Success Manager, Enterprise Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customer’s...