Customer Success Manager
2 weeks ago
Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. The Customer Success team is a global group and this role sits in UK/I on the Enterprise Customer Success Team based out of our London, UK hub. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Miro is growing its Customer Success organization, and we are looking for customer-centric individuals An Enterprise Customer Success Manager has many responsibilities - from crafting a rollout plan to establishing key relationships with both new and existing customers to co-creating a narrative around the value achieved with Miro.
You will impact our customers immensely by helping them outline their visual collaboration objectives through the creation of a joint success plan. This plan will serve as the foundation to drive value across their journey with Miro.
By building significant relationships with each Enterprise customer from their first day with Miro, you will understand our customer's needs and proactively identify ways in which they can interact with Miro to achieve their goals
Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs
3+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (
~Consistent track record of handling portfolios of 30-50 Enterprise accounts
~ Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
~ Willing and able to travel abroad regularly
Health insurance for you and your family
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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