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Operations Co-Ordinator

4 months ago

Livingston West Lothian, United Kingdom Neo Recruitment Ltd Full time

We are currently seeking an experienced Operations Co-Ordinator for our client, a leading electrical contractor specialising in renewable energy solutions. Role Purpose The role is designed to provide efficient, flexible, and proactive support to the company. This is a varied role with duties covering extensive administrative practices. Key Responsibilities

  • Co-ordinating all daily service enquiries, acting as the first point of contact for all project enquiries, internally and externally.
  • Regular scheduling and maintenance of the project/job management system to ensure data accuracy.
  • Organising and communicating all aspects of the installation process.
  • Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
  • Extensive management of logistics and planning to optimise business efficiency.
  • General administration duties including word processing, dealing with telephone and email queries, creating, and maintaining electronic filing systems, using software to produce documents and maintaining spreadsheets and databases.
  • Working with the management team on the development and implementation of new systems to improve efficiency and service standards.
  • Supporting the management team on the delivery of key targets.
  • Providing administrative support to key stakeholders across the business.
  • Using customer feedback to identify initiatives which improve the overall service experience.
Skills and Experience
  • Excellent organisational skills, with an ability to manage, organise, and control your workload against competing deadlines within a demanding and ever-changing environment.
  • A minimum of 3 years’ experience in a customer role delivering outstanding service.
  • The ability to grow and maintain relationships across a variety of levels.
  • Being highly self-motivated and innovative.
  • Motivated, strong leadership skills and be flexible and confident to complete adhoc duties within the Company.
  • Strong attention to detail.
It would be advantageous for candidates to be educated to HND level and have experience of working in the electrical industry. If you are a proactive and resilient individual with great interpersonal, communication and relationship skills, we would love to hear from you. Apply today to join our team and help us deliver outstanding renewable energy solutions