2nd Line Support Engineer

2 weeks ago


Stirling, United Kingdom Razorblue Group Ltd Full time

razorblue role:

We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

  • Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
  • Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively.
  • Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
  • Serving as point of contact and guiding team in Team Leader's absence.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

  • Strong communication, and relationship-building skills
  • Experience of working in a corporate or MSP technology and environment.
  • Administering Microsoft Active Directory, Exchange Server & Office 365
  • Comp TIA, Relevant Apprenticeship or higher education
  • Degree or degree equivalent qualifications is desirable
  • People centric approach & service
  • Competent with Windows desktop & application support
  • Tablet and mobile device support
  • Network troubleshooting incl. ping and trace route
  • An understanding of razorblue's business, clients and the market it works in
  • A good understanding of Veeam Backup & Replication
  • Knowledge of Microsoft Group Policy
  • An understanding of Microsoft Azure AD Sync and Azure AD Connect
  • Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

  • Base salary of £29,000per annum depending on skills and knowledge
  • Hybrid working
  • 25 days holidays per annum + public holidays + the ability to purchase 10 more
  • Your birthday off (Obviously)
  • £2000 Referral Scheme Bonus – if you know other techies that want to join us
  • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
  • Fully funded training and accreditations to expand your skillset
  • Two paid charity volunteering days per year
  • Discounted Broadband (Necessity)
  • Life insurance
  • Private Health Insurance with AXA Health
  • Quarterly team social fund
  • Cycle to Work scheme
  • Gear up with the latest tech toys through our partnership with Currys
  • Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Agencies/Recruiters Please Note:

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.

We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.

Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding#J-18808-Ljbffr

  • Stirling, United Kingdom Razorblue Group Ltd Full time

    We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Provide 1st linetechnical support to clients - supporting networks, cloud services, infrastructure and connectivity Assist with user rights, passwords, accounts Customer service is paramount to us, which is why we only look for candidates with...


  • Stirling, United Kingdom Razorblue Group Ltd Full time

    razorblue role: We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1st linetechnical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues ...

  • First Line Support

    4 weeks ago


    Stirling, United Kingdom Expert IT Solutions Ltd Full time

    **Desktop Support Technician** Expert IT Solutions (based in Stirling) are recruiting for a first line support technician. The company specialises in support for small and medium sized businesses. Clients vary from large multi-branch operations to small businesses and charities in varied market sectors. The company also provides web hosting services. -...

  • Product Line Specialist

    19 minutes ago


    Stirling, United Kingdom Insight Global Full time

    An employer is seeking a Product Line Specialist to sit in Stirling, Scotland. This person will be expected to serve as the SME and provide in-depth knowledge of specific product lines. They will act as a liaison between different groups that includes Operations, Sales & Business Development, Engineering, and Product Line technical groups. The Product Line...

  • Product Line Specialist

    26 minutes ago


    Stirling, Scotland, Scotland, United Kingdom Insight Global Full time

    An employer is seeking a Product Line Specialist to sit in Stirling, Scotland. This person will be expected to serve as the SME and provide in-depth knowledge of specific product lines. They will act as a liaison between different groups that includes Operations, Sales & Business Development, Engineering, and Product Line technical groups. The Product Line...


  • Stirling, United Kingdom NES Fircroft Full time

    Purpose: To manage all activities, supporting the production supply chain by receipting raw materials, initiating and tracking deliveries and collections, dispatching product in line with business expectations and updating commercial systems in a timely manner to ensure that financial accounts and business visibility are accurate and up to...

  • Support Co-ordinator

    2 weeks ago


    Stirling, United Kingdom Victim Support Scotland Full time

    **Victim Support Scotland - Empowering People Affected by Crime.** We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. **What is the role** This is an exciting opportunity to...

  • Electrical Engineer

    2 weeks ago


    Stirling, United Kingdom Stem Recruitment Full time

    STEM recruitment has a superb opportunity for an Electrically biased Maintenance Engineer for their highly acclaimed client in the Stirling area.The role involves a combination of reactive and planned maintenance on the facility. You will maintain the production lines in an efficient fashion, ensuring that downtime is minimised through quick and efficient...

  • Electrical Engineer

    4 weeks ago


    Stirling, United Kingdom Stem Recruitment Full time

    STEM recruitment has a superb opportunity for an Electrically biased Maintenance Engineer for their highly acclaimed client in the Stirling area.The role involves a combination of reactive and planned maintenance on the facility. You will maintain the production lines in an efficient fashion, ensuring that downtime is minimised through quick and efficient...

  • Electrical Engineer

    4 weeks ago


    Stirling, United Kingdom Stem Recruitment Full time

    STEM recruitment has a superb opportunity for an Electrically biased Maintenance Engineer for their highly acclaimed client in the Stirling area. The role involves a combination of reactive and planned maintenance on the facility. You will maintain the production lines in an efficient fashion, ensuring that downtime is minimised through quick and efficient...

  • Electrical Engineer

    3 weeks ago


    Stirling, United Kingdom Stem Recruitment Full time

    STEM recruitment has a superb opportunity for an Electrically biased Maintenance Engineer for their highly acclaimed client in the Stirling area. The role involves a combination of reactive and planned maintenance on the facility. You will maintain the production lines in an efficient fashion, ensuring that downtime is minimised through quick and efficient...

  • IT Support Apprentice

    4 weeks ago


    Stirling, United Kingdom QA Ltd Full time

    **Why CitNOW?** In 2008 CitNOW was formed to solve one challenge, how to allow people to view cars without visiting car showrooms. Their first customer was automotive giant BMW and today, their video services answer business challenges for over 43 car manufacturers. CitNOWcontinue to grow their portfolio of technology, making this the perfect opportunity to...


  • Stirling, United Kingdom JLB Recruitment Ltd Full time

    PURPOSE OF ROLEThe purpose of this role is to provide Fire and Security maintenance (PPM) to our clients, attend callouts, fault find and complete small work installations.DUTIES & RESPONSIBILITIESAttend site and carry out maintenance, breakdown, commissioning, fault finding and remedial works• Complete all paperwork comprehensively in line with BS5839 and...


  • Stirling, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Stirling, United Kingdom Assystem Full time

    Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective...


  • Stirling, United Kingdom Assystem Full time

    Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective...


  • Stirling, United Kingdom ASSYSTEM Full time

    Company DescriptionAssystem is an international company with one mission: accelerate the energy transition around the world.Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.We are a collective...

  • Support Worker

    2 days ago


    Stirling, United Kingdom Blackwood Homes and Care Full time

    **Support Worker - Days** **(10/23)** **Broom Court Care at Home** **£10.50 - £10.90* per hour (*if SVQ2 holder)** **Roles available**: 1 x 37 Hour Contract Blackwood are currently looking for a permanent Support Worker to join our care home team in Broom Court, Stirling working days. As an award-winning innovative care provider, we support people...

  • Support Workers

    3 days ago


    Stirling, United Kingdom Blackwood Homes and Care Full time

    **Support Workers (25/23)** **Stirling Care at Home Service** **Variable part time hours** **£10.50 - £10.90* per hour (*if SVQ2 holder)** **Are you someone**Who is interested in pursuing a rewarding career in social care?**Who can support independent living in your community?**Who can deliver our vision of helping people live their lives to the...

  • Support Worker

    3 days ago


    Stirling, United Kingdom Blackwood Homes and Care Full time

    **Support Worker (26/23)** **Broom Court Care Home** **£10.50 - £10.90* per hour (*if SVQ2 holder)** **Roles available**: 1 x 24 Hour Contract Blackwood are currently looking for relief Support Workers to join our care home team in Stirling. As an award-winning innovative care provider, we support people living with physical disabilities and long-term...