IT Support Apprentice

2 weeks ago


Stirling, United Kingdom QA Ltd Full time

**Why CitNOW?**

In 2008 CitNOW was formed to solve one challenge, how to allow people to view cars without visiting car showrooms. Their first customer was automotive giant BMW and today, their video services answer business challenges for over 43 car manufacturers. CitNOWcontinue to grow their portfolio of technology, making this the perfect opportunity to enter the tech sector and be part of a real success story.

Working Hours - 9am to 5pm

**What's Involved?**

The IT Apprentice role is a fantastic opportunity to develop your skills and experience. Apprenticeships give you the opportunity and support to develop new work-placed skills in an organisation committed to your professional success.
The IT Apprentice is responsible for supporting the IT Manager and IT System Administrator with daily tasks. This role works alongside the latest technology and operating ideologies and is instrumental in supporting all key aspects of the day to day runningof the business. They will have to provide system support to all CitNOW Group staff. Additional support will also be required to the IT Manager, on various operational tasks, and projects.
- Install and maintain computer hardware, clients, laptops etc.
- Maintain an up-to-date inventory of ICT equipment.
- Software installation, maintenance and upgrading in line with the CitNOW Group policies.
- Provide 1st Line support to all CitNOW Group Employees.
- Documenting internal processes through SharePoint.
- Enforcing security best practices to prevent cyber-attacks and security breaches.
- Support the IT manager and IT system Administrator when required.
- Engaging with 3rd party/vendors where appropriate to escalate and prioritise issues
- Purchasing hardware and organising installation/delivery

**What do they need from you?**
- Be Honest and Respectful
- Be Enthusiastic
- Be a Team Player
- Listen and Contribute
- Recognise Success & Have Fun

**Future Prospect**:
Your salary will be reviewed upon completion of the apprenticeship program.


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