Technology Service Management Apprentice

4 weeks ago

Stirling, United Kingdom M&G Full time

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

We have an exciting opportunity to join the Technology Service Management Team as a Technology Service Management Apprentice. 

The Service Management function reports to the Head of Service Integration and Management and are a business aligned service, providing the full ITIL lifecycle of processes and provide appropriate levels of control and service to all of our customers at M&G both colleagues and clients. 

The function is split into 4 distinct areas each with key strategic OKRs and we would rotate the apprentice through each area providing a unique insight into the full Service Management and technology lifecycle.

Service Management – The team, understands, delivers or improves the range of activities necessary to seamlessly integrate and operate service processes and ensure colleague and client value across a multi-supplier and process service model. The scope covers service management activities, hybrid on-premise and Cloud operational landscapes with many integration points; and the integration of the interdependent services of diverse internal and external service providers into end-to-end services which deliver value to M&G.

Business Engagement Management - Acting as the relationship manager and conduit between business & technology and assuring value is obtained from technology, processes and services. This team ensure the technology needs of business colleagues are recognised and addressed to enhance the value to the business through a deep level of understanding of the business and technology, inclusive of business processes, business strategies and ambitions to help deliver the right service to the right people at the right time. 

On Site Service – The teams core purpose is to provide an excellent technical and support service to stakeholders at all levels within the M&G Plc business units across multiple locations and countries. Provide not only 2nd line support for Desktop, Laptop, software and associated devices but owning, resolving, and escalating issues, working with 3rd line resolution teams where necessary and looking to drive root cause removal and enhance our colleague experience 

ServiceNow Enterprise Platform - The team manage and maintain our ServiceNow platform which provides critical IT Service Management, Project Management Office and HR processes through workflows, processes and data. The team not only support but develop and change the platform, using Agile practices and principles as stakeholders needs evolve.

As a Technology Service Management Apprentice your daily duties will include:

Supporting the Team in delivery of Service Excellence to our clients and colleagues directly and indirectly Supporting delivery of Service Management strategy and third-party partner controls 

Working with a variety of business colleagues and building strong working relationships with all other technical teams (such as IT Security, Infrastructure and Application) 

Driving continuous improvement for the processes within their team and wider across the Service Management function 

Ensure the process controls are in place through delivery of insightful analytics and MI. 

Reverse mentoring of the Head of Service Management 

Understanding our Code of Conduct and how it applies to your work. Complying with all relevant policies, including mandatory training 

Attending meetings and supporting implementation of projects, bau activities and improvement initiatives

Assisting to ensure Service Management and M&G is aligned with new and evolving regulations. 

Developing knowledge of the technology, processes and the wider financial services environment 

Key Knowledge, Skills & Experience:

Confident communication skills, both written and verbal 

Ability to build and maintain relationships with internal and external stakeholders with ease.

Ability to manage processes and coordinating with different people. 

Strong customer service awareness 

Technology understanding, interest and aptitude

Empathy and good listening skills 

Efficient, proactive, structured approach to work and very well organised. Works well off of checklists & time blocking/time management. 

High level of accuracy and good attention to detail 

Can effectively manage day to day work, alongside apprenticeship qualification. 

Moderate understanding of the MS Office (Word, Excel, PowerPoint, Outlook) 

A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required. 

Logical and analytical approach coupled with intelligence, passion and a drive to learn. 

Ability to formulate own opinions by thinking analytically about problems, thinking “outside the box” to resolve issues where required. 

We are looking for a confident individual with a positive outlook, can-do attitude and aspiration to want to progress.

The successful applicant will have strong desire to learn and a genuine interest in technology, services and the financial services industry. 

  • Technology Service Management Apprentice

    1 month ago

    Stirling, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Technology Cyber Security Apprentice

    1 month ago

    Stirling, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Land Services Modern Apprentice

    1 month ago

    Stirling, United Kingdom Stirling Council Full time

    Stirling Council’s Land Services team are looking for 3 modern apprentices. The successful applicants will either be based with the general grounds maintenance squads (2 posts) or within our Cemeteries team (1 post). You will also experience other aspects of Land Services which will include street cleaning, grass cutting, play & maintenance and...

  • Group Framework

    4 weeks ago

    Stirling, United Kingdom M&G Full time

    We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. We are seeking a motivated and conscientious Apprentice who is interested in working in Financial Services and wishes to pursue a career in Risk Management.  The successful...

  • Group Framework

    1 month ago

    Stirling, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • HR Operations Apprentice

    1 month ago

    Stirling, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Group Framework

    4 days ago

    Stirling, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us...

  • Group Framework

    2 weeks ago

    Stirling, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...

  • Modern Apprentice

    19 hours ago

    Stirling, United Kingdom Stirling Council Full time

    Job Description Business Admin MA advert - Creditors An exciting opportunity has arisen for the recruitment of an Administration Modern Apprenticeship within Stirling Council’s Creditors team. As a Modern Apprentice you will work towards a Business Administration qualification and undertake any other training required for the post. You will learn the...

  • Modern Apprentice Joiner, Stirling Allan Water

    1 month ago

    Stirling, United Kingdom Stirling Council Full time

    An excellent opportunity has arisen within our Housing Service where you will work as a Modern Apprentice Joiner within the Construction Trades visiting tenants’ premises to carry out repairs; working on capital investment sites, e.g. new build, kitchen refurbishments and window and door replacements. You will learn how to work to all the various Council...

  • Framework & Reporting Risk Apprentice

    4 weeks ago

    Stirling, United Kingdom M&G Full time

    We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. We are seeking a motivated and conscientious Apprentice who is interested in working in Financial Services and wishes to pursue a career in Risk Management. The successful...

  • Framework & Reporting Risk Apprentice

    1 month ago

    Stirling, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Framework & Reporting Risk Apprentice

    4 days ago

    Stirling, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us...

  • Framework & Reporting Risk Apprentice

    2 weeks ago

    Stirling, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...

  • Modern Apprentice Painter

    1 month ago

    Stirling, United Kingdom Stirling Council Full time

    An excellent opportunity has arisen within our Housing Service where you will work as a Modern Apprentice Painter & Decorator within the Construction Trades visiting tenants’ premises to carry out repairs; working on capital investment sites, e.g. new builds and kitchen and bathroom refurbishments. **Requirements**: You will learn how to work to all the...

  • Modern Apprentice

    19 hours ago

    Stirling, United Kingdom Active Stirling Full time

    Job Description We are looking to recruit enthusiastic highly motivated people to join our team. As Multi-Sports Coach Modern Apprentices you will learn on the job experience gain an industry recognized qualification (SVQ Level 3 Management) you will be trained to provide high quality, fun, engaging and stimulating physical activity and sport coaching...

  • Modern Apprentice Civil Engineer

    1 day ago

    Stirling, United Kingdom Stirling Council Full time

    Job DescriptionAn exciting opportunity to join our Roads team in Stirling Council for 2 Modern Apprentice Civil Engineer Technicians. In these 2 year posts, you will work within the Service to learn a variety of skills within the role including Road and Bridge Maintenance, Flooding and Drainage Management, Roads Design and Construction and Estimating and...

  • Modern Apprentice Civil Engineer

    19 hours ago

    Stirling, United Kingdom Stirling Council Full time

    Job Description An exciting opportunity to join our Roads team in Stirling Council for 2 Modern Apprentice Civil Engineer Technicians. In these 2 year posts, you will work within the Service to learn a variety of skills within the role including Road and Bridge Maintenance, Flooding and Drainage Management, Roads Design and Construction and Estimating...

  • Modern Apprentice Roadworker

    19 hours ago

    Stirling, United Kingdom Stirling Council Full time

    Job Description An excellent opportunity to join the Roads Service of Stirling Council as a Modern Apprentice Road Worker. You will work within the Service to learn a variety of skills within the role including how to operate items of road construction plant and work as part of a team of experienced roadworkers. The work undertaken will range from small...

  • Modern Apprentice Civil Engineer

    1 day ago

    Stirling, United Kingdom Stirling Council Full time

    Job DescriptionAn exciting opportunity to join our Roads team in Stirling Council for 2 Modern Apprentice Civil Engineer Technicians. In these 2 year posts, you will work within the Service to learn a variety of skills within the role including Road and Bridge Maintenance, Flooding and Drainage Management, Roads Design and Construction and Estimating and...