Customer Success Manager

2 weeks ago


Bournemouth Dorset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

Job Description

Company Insight:

  • Privately owned Marketing Technology platform operating globally.
  • Built by industry leaders for industry leaders
  • We’ve placed multiple people into this great business They’re a great bunch
  • Great sales growth, which is why they need another CSM

The Solution:

With a range of marketing automation and insight tools, the solution helps marketing professionals make key, intelligent, data driven decisions to optimise their performance marketing efforts across a range of channels.

The Role:

As the Customer Success Manager you will be an advocate for you clients and point of strategic contact for a book of clients generating around £400k per annum in revenue. Your role is to provide ultimate client satisfaction, help them see value from the range of modules within the platform and drive retention.

Upsell is a valuable benefit and so if you have that commercial awareness and a customer centric approach to account growth, this role is perfect.

No longer term contracts here, clients may operate on a monthly rolling basis and so a firm finger on the pulse and an unbeatable level of service delivered at every touch point is vital

The ideal Candidate:

  • Previous experience in a customer success role, ideally with a marketing aligned SaaS solution.
  • A well versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
  • A drive and desire to achieve, exceed and grow
  • Self-motivated and able to work autonomously.
  • The desire to learn and improve. No ego’s here
  • Prior experience of using Planhat is beneficial.

The Benefits:

  • A base salary of £45k - £50k plus bonus.
  • Medical & dental Insurance
  • Twice weekly team lunch

And more

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch

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